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Kenmore elite he3. Soap not being dispensed. Water is coming into dispensing area, just water holes toward back. No water out of front holes

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If your dishwasher soap dispenser is not opening, verify the following:
When the timer reaches the proper time in the cycle, the timer activates a lever that opens the detergent cup. If the lever is defective, the cup will not open; check the link and repair or replace it, as necessary.
Some older models have dispensers have a bi-metal switch that deforms away from the detergent cup latch, opening the detergent cup. If the bi-metal switch is defective, it may not deform enough to open the cup and you will need to replace it. Newer models use a wax motor instead of a bi-metal switch. It's a sealed unit with wax that heats up and pushes a piston through to open the door. The wax motor, controlled by the timer, mechanically opens the door.

The detergent cup itself can become clogged with old dried detergent that prevents it from opening. Sometimes just cleaning the cup will take care of the problem.
Click here to see your dispenser cup. It has a switch on the back that is probably defective and you will need to replace the entire cup.

I would try cleaning it out first and if it still doesn't work replace the dispenser. The detergent dispenser and the rinse aid dispenser are included in the same part.
To remove the rinse dispenser start by turning the power off to the dishwasher.

  • Open the door and remove the screws on either side of the door. Don't remove the screws at the top area that hold the control panel on. Hold the panel with one hand while you remove the last screw as it will fall.

  • Remove the screws holding the rinse dispenser to the door and disconnect the wires from the dispenser.Note the position of the wires for reinstallation.
You can now take the dispenser to the sink and wash the rinse dispenser out. Don't immerse the dispenser in water, run water inside the rinse dispenser and shake it to clean it. If this doesn't fix the problem use this same procedure to replace the dispenser.

Posted on Aug 20, 2010

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Posted on Jan 02, 2017

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Pull the dispenser drawer completely out.
There is a tab that needs to be depressed to release the drawer and remove it.
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Wash the dispenser drawer thoroughly with warm water. Make sure that you pull off the siphon covers and wash all siphon holes. This process is described in your owner's manual. Replace the dispenser drawer and try the washer again.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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I took the tray out and looked in with a flashlight.
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You could have a clog in the housing underneath the dispenser where the water flows through a hose into the tub.
Pull the dispenser drawer completely out.
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Check the opening at the bottom of the housing just inside the dispenser housing opening to see if a small sock or garment is clogging this opening.
Reach down into this opening to see if an item is inside the hose.
This is the normal issue that will cause water to leak out of the dispenser housing.

Wash the dispenser drawer thoroughly with warm water. Make sure that you pull off the siphon covers and wash all siphon holes. This process is described in your owner's manual. Replace the dispenser drawer and try the washer again.

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