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check mechanism on working doors. In my car if I move the catch on the door(click it like in closed position)like it was closed,then when I open the handle it releases open;this shows me closing/opening. Spray penetrating fluid on the metal/mechanism,possibly rusty and prevents smooth actions. Hope this helps.
well the good news is that the door is open and not locked closed --- do not close the door until the problem is for sure fixed. on the inside of the door there should be a access panel that is held on by some screws,, remove the screws and panel. now depending on the make and model of the safe there are a few things that could have happened here. there is a chance that a re-locker has failed and jammed the linkages from moving. ( NOTE : the dial should not turn until the handle is in the locked position ). now if you look at the bolt linkages ( top,bottom,and sides ) make sure that none of the bolts have jammed up against the exit holes of the metal of the door. lubricate all linkages using a silicone or teflon based lubricant. the next thing to check is to make sure that the bolt from the combo pack is not broken and jamming up the handle linkage. there are not many things that can go wrong with the safe -- it is all just a bunch of levers and linkages and it has been my experience ( working as a locksmith for 18 years ) that this problem is a binding issue. again,, I cannot stress it enough to make sure you do not close the door until the issue is fixed and you have tried the combo several times and simulated a open and close ( handle lock and un-lock ) test.
if after all this you are still having issues - it is well worth the service call to have a locksmith stop by and service the safe, this will insure that the safe does not lock you out.
I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.
I am a Safe Specialist i have been reading some of your problems and this should help there is no code if you have lost yours only the default code for the model 1610 the default code is: 77,22,09,11,64 try that if you havent changed it and with this problem with people not getting the handle open with the green light happening i suspect this is a issue with the lock mechanism i have had many of the same problems with people bringing them in when you get you safe open it and where the lock is put some lubricate on the lock regulary as the lock sticks and wont open if you havent done this then you cannot get it open see you local safe specialist and tell them what i have said and they may or may not be able to get your safe open i hope this has helped Rob Safe Specialist World.