Question about Linksys Wireless-G Broadband Router

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Whenever my I am on the internet and the house phone rings the internet either disconnects or freezes up

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Hi,

Another thing to keep in mind is if you have a multi-function printer in the house and the fax is connected to the phone line, it too may require a DSL filter. It's easy to miss this one.

Hope that helps.

Thanks.
- GH

Posted on Aug 20, 2010

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Check the type of cordless phone you are using. I recommend (from experience) going with one of the newer phones (DECT type) that don't operate at the high frequencies or high power levels which interfere with your internet.
First, though..try rearranging your router or phone base unit so they are farther apart, or so that the phone base unit isn't near a computer.

Posted on Aug 19, 2010

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Who is your service provider? if it is dsl it is very likely they are interfering and you need a dsl filter to prevent this from happening. I would contact your service provider and make them aware of this problem as they should have prevented this when they did the install. If you need further assistance please let me know
Thank you,
Lee

Posted on Aug 19, 2010

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Im assuming you are using DSL. You need to have DSL filters on all phone jacks in your house that have phones plugged into them as well as having a filter where your phone line plugs into the phone jack. Any time the phone rings it will cause interference and cause the DSL to malfunction.

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If sounds like you are most likely on a DSL internet connection.
If you have a DSL modem, you need to have a filter on your phones in the house to prevent internet disconnecting. Usually you get one with your adsl modem, but if you need more or if you did not get one you can purchase them from any computer store and possibly an electronics or even supermarket. They are very cheap.

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Hi Jeannie,

Based on your problem I assume that you have DSL. When you get hooked up for DSL they send filters that you are supposed to put between EVERY phone and the jack. (Don't forget phone lines for satellite and alarm systems).

If your dsl drops every time the phone rings, there are usually 2 things that cause this.

1) A bad filter in your house. If a filter is bad or missing it can cause the dsl to drop either when the phone rings or if someone picks up the phone with the bad filter.

2) The other reason could be on your ISP's side. It's called a POTS splitter. You have one of these if you have BOTH phone and DSL. It's what sort of combines the 2 together. There are a number of problems that can occur with a bad pots splitter. i.e. DSL works - phone totally dead, Phone works-dsl - totally dead, disconnects, etc...

I suggest that you hook up the dsl modem by itself. DISCONNECT ALL PHONES IN THE HOUSE. Do NOT have anything connected at all except the dsl modem. No filters, phones, directv, digital cable, or anything else in a phone jack. Then when you are up and surfing, take your cell phone and call your house. Technically it should just ring and ring. Unless you have voice mail in which case it will go to voice mail after so many rings. Anyway, see if when the line is ringing in your cell phone if it is dropping you off. If it DOESN'T, then it's probably one of the filters, jacks, or wiring. If it still disconnects, it's probably the POTS splitter with your ISP.

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i dont know where u r located but in my country we ask the line man of the tel co to change the pair(cable of wire that comes from the tel exh to my house)...offcourse we have to tip him to do this as this is not a normal way of doing it...we need to lodge a complaint and then it is take up for repairs....

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There are a number of tests you can perform to find the problem unhook all the phones in your house and then call to see if it still does it. If it doesnt it may be one of your phones. If it does check the wiring in the jacks and make sure the wires are not backwards in any of them. If they all appear to be fine there maybe a problem at the pole or box whichever the company has installed in your neighborhood. Once you have determined that none of the above is present its not your fault and the providing internet company should not charge you to come out and check the outside lines. It can be as simple as a little short in the wire especially if its underground.

You may also wanna locate the phone box on the outside of your home and see if it disconnects when connected to there.

The box Outside Should Look Like This
92add24.jpg


And You'll Need To Disconnect All Of The Lines From These Plugs And Then Plug Your Internet Directly Into One Of Them. This Will Disconnect All The Phone Lines In The House. Now Place A Call To Your Home Via Cell Phone Or Have A Friend Call And If It Doesn't Disconnect Your Internet The Problem Is In The House.
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If This Does Not %100 Solve Your Problem Let me Know And I Will Continue Further Trouble Shooting With You.
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unplug the fax from the phone line. call it from you cell.if you hear your phones ringing in the house, plug the fax machine back into the jack. [you should still be on your cell phone] if the line goes dead or stops ringing, there is a short with the fax machine or wire to the jack.if you hear a busy signal without the fax plugged in, unplug everything you have plugged into phone jacks thruout the house. call your # again.if you hear ringing on your cell phone, plug everything back in one at a time.[again while still on your cell phone] if it was one of the phones plugged into a jack, when you plug the shorted phone back into the jack, the line will go dead again. that phone or cord is the problem.
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