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My Adobe reader 8.1.1 will not open. I get error message that the patch package file is damaged and cannot be fixed. I am unable to uninstall Adobe Reader 8.1.1 and cannot Install 8.1.2 nor any patches. Please Help !!! I have MS Windows XP

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Hello there.
This problem happens often. Please try the following steps to resolve the issue.

1) Restart your computer.
2) When the machine first starts again it show some white text on a black screen, before the Windows logo appears. Gentyl tap the F8 key repeatedly _before_ you see the windows logo until you are presented with a Windows XP Advanced Options menu.
3. Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Now that you're in your computer in Safe Mode, go to your Control Panel and select Add/Remove Programs and chose Adobe Reader 8, which should uninstall properly now.

Hope this helps.

Posted on May 02, 2008

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