Question about Webroot Spy Sweeper (spysweeper) for PC

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Webroot problems cant scan says download definitions but wont 4 of 4 shields are off. whats up its killing me!?

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Hello there.

As you are experiencing problems with the software, i would recommend uninstalling, then re-installing the software, you can use the original CD or if you downloaded it, the software setup files.

To uninstall the software you can click "start menu" then "settings" then "control panel" and finally "Add/Remove Programs". Look for Webroot on the list and click "Remove".

Once this has completed, shutdown and reboot your computer, then install the software again. Then when the software loads, it will download the latest updates / definition files and should hopefully be working successfully.

If this is not working after trying these steps, please report back.

Hope this helps.

Posted on May 02, 2008

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Try downloading the newest version, reinstall the program. does that solve it?

Posted on May 02, 2008

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