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My xenon cell shuts on and off when i slide the screen sometimes.

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HI. This phone is defective and every provider knows this. The design is flawed. The battery will separate, slightly, from the contact, thus, causing a loss of power to the main board. When this occurs, the phone will shutdown and restart. This is a well known defect in this phone and i cant believe they are still selling this unit. With that said; If you have had it less than 30 days, return it back to the original place of purchase and exchange it. Now; if you have had it longer than 30 days but less than 1 year, file a warranty claim for it as per the owners manual through LG Electronics, or contact your providers warranty department.

If in case you have had this device for more than a year, then file a insurance claim for it if you have been paying monthly for insurance on the device. This phone is not serviceable under this condition and shoudl be replaced for free.

Posted on Aug 19, 2010


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1 Answer

Sometimes my LG Xenon screen does not rotate when i slide out the keyboard, but other times it does when i use the ethirnet

The problem can be with the flex cable between your keyboard and your screen. Get it checked at a repair shop.


Nov 17, 2010 | LG Xenon GR500 Cell Phone

1 Answer

My xenon touch screen does not work properly when i slide it doesnt work. But when i dont it does. Its frustrating


If you notice that the keypad functions when you slide it but the touch does not. and the touch does not work.
There seem to be a problem with the flex of the phone.

This is because the touch is not connecting with the panel of the phone.

The flex is the mechanism that assists the phone in sliding.

Once the flex is repaired, the phone will be okay again.

Take care

Jun 14, 2010 | LG Xenon GR500 Cell Phone

1 Answer

LG Xenon GR500 - Screen won't rotate!


the problem simply is the flex of the phone, which is the mechanism that is connecting the screen to the keypad of the phone.

it sometimes work when the mechanism connects a little, that is why you can type on the keypad.

its quite difficult fixing it on your own, but if you want to, you will have to get a replacement flex,

get the appropriate screw driver that matches the screws on the phone,

carefully unscrew the parts of the phone,

locate the flex & replace it with the replacement flex you have with you,

carefully screw it back together and you will find your phone in good condition again.

or better still you can take the phone to an expert for repair.

take care

May 27, 2010 | LG Xenon GR500 Cell Phone

1 Answer


yes, i have the same problem, and i think it would be pointless to buy a new keyboard, cuz the same things gonna happen again

Feb 07, 2010 | LG Xenon GR500 Cell Phone

1 Answer

Screen won't rotate on my lg xenon when it slides

i had the same problem...this is what you do. u check to see if you have a magnetic phone case or if ur phone has been exposed to any magnets. idk why but magnets mess up the screen rotation. all u have to do is take a magnet and pass over the phone once and it should go back to normal. but dont ever expose the phone to any magnets.
hope this helps

Dec 20, 2009 | LG Xenon GR500 Cell Phone

1 Answer

When i slide out my key board on my lg xenon it shuts off the phone sometimes, what is wrong with it?

There must be a dodgy connection report this to your dealer if you are still under warranty

Nov 19, 2009 | Cell Phones

1 Answer

My phone keeps turning off when ever i slide open

I have an lg xenon and it turns off ever time i go into the internet.

Nov 09, 2009 | LG Xenon GR500 Cell Phone

1 Answer

Xenon when slide open doesnt switch screens

try running a magnet over the back of the touchscreen

Aug 14, 2009 | LG Xenon GR500 Cell Phone

1 Answer

LG Xenon Keyboard Broken

MAYBE, you slid it too fast and broke the FLEX cable

Jul 29, 2009 | LG Xenon GR500 Cell Phone

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