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Toshiba SD-K860SU DVD player not loading disk...

I purchased the Toshiba SD-K860SU DVD player at Costco months ago, I have not played used it much at all, so when I tried to play a DVD recently I was surprised that it did not play, I had a "load disk" problem., the screen came up but it never loaded the DVD, I tried several of my DVD's which I had played on the system before. I have tried everything related to this problem that is stated in the "before you call service" section in the manual on pg 48. Now I have called technical support and they could not help, now I have a seldom used product that does not work. I am checking the purchase date with Costco since I do not have the receipt anymore, I'm sure it is just past the one year warranty, so you won't back your product. It's very disturbing that a product that was very seldom used is already not functioning. I am an engineer and if I ever put out a product like that I would be embarrassed. Toshiba SD-K860SU DVD player S/N: 1208001104

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  • Anonymous Oct 26, 2008

    identical problem

  • Anonymous Dec 13, 2008

    I have the same problem. My was working fine until I left a DVD loaded in the player without playing the DVD. When I came back I found I could not load the DVD.

    I also tried the different book troubleshooting steps to no avail. I have concluded that it is a software or memory problem. Some electronics can be reset by merely upluging it. Not this DVD player.

    I have not yet been able to get it to work.

  • ghazanfar1 Jan 18, 2009

    I have the exact same DVD player and exact same problem. Bought it from Costco some time back > 2 years. Has used it of and on but last month it won't work. I opened up the chassis and found that the mechanical assembly that moves the head up and down was stuck. After I freed it up, the player worked for a while (3 DVD's) but got stuck again on 4th. Since then, I can get it to work but after a couple of DVD's its stuck again and I have to free the mech again. Bad design?


6 Suggested Answers

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SOURCE: Cant play anything on it

I had the same problem, After googling for a few minutes I found the reset procedure for this player.

1. Turn it on.
2. Eject any disk you have in there and close the tray.
3. Hold down the "STOP" button on the player (not remote) until the green light flashes red and the system reboots.
4. Insert disk and enjoy.

This worked for me... mileage may vary.

Posted on Nov 16, 2007

SOURCE: Samsung 3650 dvd/vcr player loading problem

Sorry, no suggestion other than don't buy Samsung. That's my conclusion after owning the same model. It worked fine for a while, but now won't load any DVD... usually. Sometimes it will play one, but more often it won't. Mine tries to load ("Loading") for a long time, I hear the DVD spinning, then ultimately the screen displays "This disc cannot be played" or something to that effect.

Posted on Dec 21, 2007

  • 98 Answers

SOURCE: player won't read a DVD

Sounds like a bad pick up assy (Laser)

Posted on Nov 25, 2008

  • 1 Answer

SOURCE: Toshiba DVD SD-3980SU2 or SC2 player loads every disc as "bad disc"

Toshiba says:
Information for Owners of Toshiba SD-3980 and SD-K750 DVD Players spacer.gif To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. is issuing an important product update. This is not a safety issue.
Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that certain DVD players bearing the model numbers SD-3980 and SD-K750 may at some point in their life stop playing discs due to a component part failure. In such case, the error message "bad" will be shown on the unit's display. Affected units will have "SU2" at the end of the model name (e.g., SD-3980-SU2), which can be found on the back of the unit.
If you own either of these models and experience the issue described above, please contact Toshiba Customer Solutions at 1-800-631-3811 for information on how to obtain a replacement unit.

Posted on Jan 18, 2009

  • 4234 Answers

SOURCE: DVD player won't play DVD, says "load"

The unit can recognize that a disc has been loaded but can not read the contents. This can be as simple as a dirty lens or more drastic like failing optics. Try cleaning the lens using a cotton swab and alcohol. If that fails to correct the problem and a music CD will play OK, then the optics are failing. DVDs require more laser power to read than a music CD.


Posted on Feb 04, 2009

57 varieties
  • 1653 Answers

SOURCE: Can this be fixed?

Have you tried other discs? If not try some. If they don't play and you have cleaned it with a cleaner disk then it would seem that it has a real problem and will need servicing, but probly not cost effective unless its under any kind of warranty, or it will need repalcing.

Posted on Sep 11, 2009

Testimonial: "Probably not worth the cost to fix."

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