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Toshiba SD-K860SU DVD player not loading disk...

I purchased the Toshiba SD-K860SU DVD player at Costco months ago, I have not played used it much at all, so when I tried to play a DVD recently I was surprised that it did not play, I had a "load disk" problem., the screen came up but it never loaded the DVD, I tried several of my DVD's which I had played on the system before. I have tried everything related to this problem that is stated in the "before you call service" section in the manual on pg 48. Now I have called technical support and they could not help, now I have a seldom used product that does not work. I am checking the purchase date with Costco since I do not have the receipt anymore, I'm sure it is just past the one year warranty, so you won't back your product. It's very disturbing that a product that was very seldom used is already not functioning. I am an engineer and if I ever put out a product like that I would be embarrassed. Toshiba SD-K860SU DVD player S/N: 1208001104

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  • Anonymous Oct 26, 2008

    identical problem

  • Anonymous Dec 13, 2008

    I have the same problem. My was working fine until I left a DVD loaded in the player without playing the DVD. When I came back I found I could not load the DVD.



    I also tried the different book troubleshooting steps to no avail. I have concluded that it is a software or memory problem. Some electronics can be reset by merely upluging it. Not this DVD player.



    I have not yet been able to get it to work.

  • ghazanfar1 Jan 18, 2009

    I have the exact same DVD player and exact same problem. Bought it from Costco some time back > 2 years. Has used it of and on but last month it won't work. I opened up the chassis and found that the mechanical assembly that moves the head up and down was stuck. After I freed it up, the player worked for a while (3 DVD's) but got stuck again on 4th. Since then, I can get it to work but after a couple of DVD's its stuck again and I have to free the mech again. Bad design?

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5 Suggested Answers

  • 1 Answer

SOURCE: Cant play anything on it

I had the same problem, After googling for a few minutes I found the reset procedure for this player.

1. Turn it on.
2. Eject any disk you have in there and close the tray.
3. Hold down the "STOP" button on the player (not remote) until the green light flashes red and the system reboots.
4. Insert disk and enjoy.

This worked for me... mileage may vary.

Posted on Nov 16, 2007

SOURCE: Samsung 3650 dvd/vcr player loading problem

Sorry, no suggestion other than don't buy Samsung. That's my conclusion after owning the same model. It worked fine for a while, but now won't load any DVD... usually. Sometimes it will play one, but more often it won't. Mine tries to load ("Loading") for a long time, I hear the DVD spinning, then ultimately the screen displays "This disc cannot be played" or something to that effect.

Posted on Dec 21, 2007

SOURCE: Teac CD X-9 player

Try to sleep more and have a good time.

Posted on Jun 14, 2008

  • 98 Answers

SOURCE: player won't read a DVD

Sounds like a bad pick up assy (Laser)

Posted on Nov 25, 2008

  • 1 Answer

SOURCE: Sony DVD RECORDER/PLAY WON'T PLAY

Dvd players are only made to last a couple of years(the laser goes bad).If you play scratched disc's it won't last that long.Hopefully you didn't pay alot for the player,and if you did then you can get the laser repaired but its expensive.I usually wait until the things go on sale and pick one up for 20 or 30 dollars.When the laser burns out after repeated use I just buy a new one because fixing them is more expensive and unless you want to continue having problems its easier to buy new.These guys that put alot of money in these units are just wasting their money.

Posted on Jan 18, 2009

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