Question about Microsoft Zune JS8-00001 Digital Media Player

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I dropped my zune into the washing machine. it still works and even charges from the computer. but the computer wont read it as connected when i hook it up to charge it. what do i do?

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It is possible that the water caused the usb port to short out by completing the circuit. So best to leave it turned off for a few days and see if you can get it to work if not you might need to send it to a company to repair. However microsoft does not cover water damaged items. so you would have to find a 3rd party repair company on the iternet such as rapid repair to repair the item. But i would try leaving it off and sitting up right standing for a few days then turn it back on and see if it will start to work. as to keep it plugged in or to plug in a water damaged item early can cause more damage.
If you need further assistance please feel free to follow up with a comment and i will be here to assist you. If this assisted you please feel free to rate the comment 4 thumbs up. thanks and have a great day.

Posted on Aug 19, 2010

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1 Answer

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I guess since you tried all the things that a cust. serv. rep would have said to do, maybe it needs to be sent in for repair. I have a Zune HD and before that I had the older Zunes and it broke on me. Sometime new technology just doesn't work like it should.

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Hello :

It seems that the battery is dead [ can't be recharged anymore ] . You need new battery . If you replaced the battery with new one and the device still can't recharged , then I recommend you to take your player to the service .

good luck .

please rate !

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Did you download the Zune software?

The Zune website has the Zune software which must be downloaded for your computer to communicate with your Zune.

And when you connect your Zune to your computer it should begin charging (as I'm assuming this is a new device).

If you have already installed the software I would assume the low battery was slowing the communication between your Zune and your computer.

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I would then unplug the device and restart the computer. Once your computer has completely rebooted connect the device to the computer and see if it detects the device. It should work. Also you might try another USB port.

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Have you tried using another cable? the cable may be fried...

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