Question about Microsoft ISATAP Adapter

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How to fix the isatap v4 error code 31 problem. This appeared when the windows software was updated with isatap v4. We have attempted to reinsall the drives and this id no resolve the issue. Please respond ASAP as i am unable to connect to the internet,

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Error code 31 CD ROM driver not available how to install this driver


  1. Restart your computer if you haven't done so already.

    There is always the remote possibility that the Code 31 error you're seeing was caused by some temporary issue with Device Manager. If so, a simple reboot might fix the Code 31.
  2. Did you install a device or make a change in Device Manager just before the Code 31 error appeared? If so, it's very possible that the change you made caused the Code 31 error.

    Undo the change if you can, restart your PC, and then check again for the Code 31 error.

    Depending on the changes you made, some solutions might include:
  3. Delete the UpperFilters and LowerFilters registry values. A common cause of Code 31 errors is the corruption of two registry values in the DVD/CD-ROM Drive Class registry key.

    Note: Deleting similar values in the Windows Registry could also be the solution to a Code 31 error that appears on a device other than a DVD or CD drive. The UpperFilters/LowerFilters tutorial linked above will show you exactly what you need to do.
  4. Update the drivers for the device. Installing the latest manufacturer supplied drivers for a device with the Code 31 error is a likely fix for this problem.
  5. Replace the hardware. As a last resort, you might need to replace the hardware that has the Code 31 error.

    It's also possible that the device is not compatible with this version of Windows. You can check the Windows HCL to be sure.

    Note: If you're convinced that hardware isn't the cause of this particular Code 31 error, you could try a repair install of Windows. If that doesn't work, try a clean install of Windows. I don't recommend doing either of those before you try replacing the hardware, but you may have to give them a shot if you're out of other options.

Applies To

The Code 31 error could apply to any hardware device in Device Manager but most Code 31 errors appear on optical drives like CD and DVD drives.
Any of Microsoft's operating systems could experience a Code 31 Device Manager error including Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, and more.

Aug 16, 2016 | Computers & Internet

1 Answer

ISATAP Code 31?


receive error code 31 if the device driver is not updated.

As you have already updated the device try reinstalling the device driver and check if that works, if that does not resolve the issue you may ignore the error message, below link will you go more information related to this issue:

On a Windows Vista-based computer or on a Windows Server 2008-based computer, the Microsoft ISATAP adapter appears with a yellow exclamation mark next to it in Device Manager, and you also receive an error message
http://support.microsoft.com/default.aspx/kb/932520

Steps to uninstall and reinstall the device driver:

Uninstall and reinstall the device from device manger. Steps to uninstall the device:
i. Click Start, type devmgmt.msc and press enter.
ii. Locate Microsoft ISATAP Adapter device
iii. Right click on the device and select uninstall
iv. Restart the computer for the changes to happen

Uninstall and reinstall the adapter from Program and features. Steps to follow
i. Click Start and choose Control Panel
ii. In Control Panel double click on the "Programs and Features" icon.
iii. Here you can find all the programs and items which are installed in Windows Vista.
iv. To remove adapter click once on the program and then click on Uninstall/Change and follow the prompts.


hope this helps

Jul 03, 2012 | Microsoft ISATAP Adapter

2 Answers

Hi, I have a emachines by acer laptop and it does show me that windows 7 have an error code 31. I have tried already to fix it by doing the system restore, I dowloaded the drivers that have being deleted...


  1. Restart your computer if you haven't done so already.

    There is always the remote possibility that the Code 31 error you're seeing was caused by some temporary issue with Device Manager. If so, a simple reboot might fix the Code 31.

  2. Did you install a device or make a change in Device Manager just before the Code 31 error appeared? If so, it's very possible that the change you made caused the Code 31 error.

    Undo the change if you can, restart your PC, and then check again for the Code 31 error.

    Depending on the changes you made, some solutions might include:

  3. Delete the UpperFilters and LowerFilters registry values. A common cause of Code 31 errors is the corruption of two registry values in the DVD/CD-ROM Drive Class registry key.

    Note: Deleting similar values in the Windows Registry could also be the solution to a Code 31 error that appears on a device other than a DVD or CD drive. The UpperFilters/LowerFilters tutorial linked above will show you exactly what you need to do.

  4. Update the drivers for the device. Installing the latest manufacturer supplied drivers for a device with the Code 31 error is a likely fix for this problem.

  5. Replace the hardware. As a last resort, you might need to replace the hardware that has the Code 31 error.

    It's also possible that the device is not compatible with this version of Windows. You can check the Windows HCL to be sure.

    Note: If you're convinced that hardware isn't the cause of this particular Code 31 error, you could try a repair install of Windows. If that doesn't work, try a clean install of Windows. I don't recommend doing either of those before you try replacing the hardware, but you may have to give them a shot if you're out of other options.
Please let me know if you've fixed a Code 31 error using a method that I don't have above. I'd like to keep this page as updated as possible.
Applies To The Code 31 error could apply to any hardware device in Device Manager but most Code 31 errors appear on optical drives like CD and DVD drives.
Any of Microsoft's operating systems could experience a Code 31 Device Manager error including Windows 7, Windows Vista, Windows XP, and more.

Jun 18, 2010 | Computers & Internet

1 Answer

Hello, i have a hp notebook which code 31 error on


http://support.microsoft.com/kb/932520
Microsoft says to Ignore the problem, and the adapter will continue to work correctly. If the message is really annoying maybe you can try turning off IPv6.
Control Panel\Network and Internet\Network Connections

right click your network card>properties
uncheck the IPv6 box
that'll turn off IPv6-then just disable the adapter driver

Feb 23, 2010 | HP Pavilion dv6000z Notebook

1 Answer

Isatap adapter????error code 31,cant get onto internet,wont find my router or any other devices,really stuck on this one?


Use System Restore to revert device drivers and registry configurations back to a state previous to the Code 31 error. Be sure to choose a restore point from a date and time before you know or suspect that the Code 31 error first appeared. 8. Disable any hardware-based security on the device.

for more help visit CBR Tech Solutions

Jan 22, 2010 | HP Computers & Internet

1 Answer

Cannot connect to wireless


Hi, reinstall the latest adapter drives.

Aug 01, 2009 | Computers & Internet

1 Answer

Microsoft ISATAP adapter has a code 31. Thus no internet


install all the updated driver and BIOS here is the link:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&os=WW1&osl=en&catid=&impid=&SystemID=INSP_DSKTP_D530

after installation of drivers...update your windows by custom update and update your hardware signature

Mar 20, 2009 | Dell Inspiron 530 Desktop Computer

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