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I am unable to print anything. First the printer makes an awful noise and it takes an awful time to trying to start printing, but nothing happens and the cancel light comes on. It also mentions OxcO5dO281. I hope you can help because we are very behind because of it. The ink cartridges are OK. Ankie Zeilstra.

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Let us perform some steps to isolate the issue and find a fix for it.

Please perform the following steps and let me know the message that will be displayed on the printer.

A. - Press and hold the "*" key.

B. - Press the "#" key and release both keys.

Display should say "Enter Special Key Combo"

C. - Press and release in sequence the "1", "2" and "3" buttons.

Customer Name: ok

Customer Name: screen says "support" R0631M

2. Press and release the right arrow button until the display says "System Configuration Menu".

3. Press and release the "OK" button.

4. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",

5. Press and release the "OK" button.

6. Display should say "Hardware failure status: Clear. Press OK to clear".

7. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".

8. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photo Smart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

11. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

HP: Is the error message still being displayed on the printer?

Print a self test page to check the functionality of the printer.

Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

Posted on Dec 21, 2010

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