Question about Dyson DC07 Animal Bagless Upright Cyclonic Vacuum

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Brush does not touch floor when handle > 45 degrees

When the handle is greater than 45 degrees from upright, the rotating brush does not touch the floor and vacuum performance is greatly reduced. It seems like there should be a spring or something to cause the brush unit to move toward the floor.

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  • 372 Answers

Hi.

I have come accross this a few times over the years,
I have found that the only way to rectify this is to fit new internal hose (short transparant hose under machine)
When a new one is fitted the spring coil action from the hose pushes head flat down to floor.
Hope this helps you.

http://dysonmanuals.llc.nu/

Chris.

Posted on May 04, 2008

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    How to repair windtunnel hoover agitator that will not turn


    Likely a broken belt. Also check the agitator brush roll bearings (in either end under the end caps) for hair, strong, thread, etc. as this will make the brush roll harder to turn and wear/break belts prematurely. If all these check okay, then observe the tensioning roller that causes the V belt (runs from the idler pulley to the brush roller) to be sure it is swinging down when the handle is released to hold tension on the belt, causing it to rotate. These tensioning rollers can break, but often are locked into the "Bare Floor" setting without the user noticing. Slide the carpet brush roll selector (located on top, next to the floor height slide adjustment) back and forth and make certain it is all the way into the "Carpet" setting to allow the tensioning roller to engage. [Note: The tensioning roller is always retracted (in the neutral or off position) when the handle is in the upright position. You must release the handle to allow this tensioing assembly to engage.]

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    Hi Jennifer, it's Jack at Dyson.

    Like most current Dyson upright vacuums, DC40's brush bar is engineered to shut off for protection if something jams it. Although I appreciate you've already checked the cleaner head for any issues, you might like to do so again following the steps shown in the Support video I've attached. You should then be able to reset the machine.

    Please note, the brush bar will never rotate when the machine is standing upright, so please recline it into the normal vacuuming position before testing it. With the machine running, press the silver brush control switch twice.

    You may also like to check for any blockages which could be effecting pickup performance. Just follow the steps shown in our online troubleshooting guide: http://www.dyson.com/support/dc40/dc40-multi-floor/my-machine-is-not-working/machine-not-sucking-up-well

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    You can reach the Dyson customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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    Hi Nabil, it's Jack at Dyson.

    If you have a DC14 and the brush bar isn't rotating, it's worth checking to make sure the brush control on the cleaner head is set to 'Carpets', and not 'Hard floors'.

    http://www.dyson.co.uk/support/dc14/dc14-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-turn-with-the-power-on

    Tip: The brush bar will never rotate when the machine is standing upright, so make sure you recline it down into the normal vacuuming position before testing it.

    If you're confident the brush control is set correctly, but the brush bar still won't rotate when the vacuum is reclined, please get in touch directly so we can help further. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

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    Hi there, it's Jack at Dyson.

    I'm sorry to hear your DC33's brush bar is not rotating. This is likely to be because the brush control on the cleaner head has accidentally set to 'Hard floors'. In this mode, the brush bar will not rotate. Please recline your machine into the vacuuming position, turn it on, and make sure the brush control is set to 'Carpets'.

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