Question about Singer CE-200 Quantum Futura Computerized Sewing Machine

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CE-200 will not install with vista. - Singer CE-200 Quantum Futura Computerized Sewing Machine

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  • williasa Aug 20, 2010

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Hi. There is a patch that should be dowloaded and installed to your vista computer. Heres the link for the patch. Click Here.

Posted on Aug 20, 2010

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Hi,

This a common problem and a big pain to have Vista for this machine.Few causes that could cause this :-

1. anti virus - Few antivirus have been reported to cause a big headache specially AVG. If you have any one of these, uninstall and then try to install Vista.

Let me provide you with solutions that we discuss for the same problem many months ago :-

A) I found a solution that seemed to work for my setup (Vista-Futura 200): Go to the Futura support site www.futura-support.com . Choose "Service Updates" from the left-hand Menu. Choose "Quantum® FUTURA™ (CE-200) Owners running Windows XP Service Pack 2 operating system WITH one or more of the Options (AutoPunch, CrossStitch, PhotoStitch, and HyperFont) installed". Look for the bullet-point list in the explanations. It says there: "If you own the AutoPunch Option and you could not successfully install it, download the Service Update by clicking here." Select the highlighted link, download the patch and install it. Worked fine for me, I hope it helps you, too.

B ) Try contacting 1-800-4-SINGER from 8-4 Central Time (they are open Monday through Friday). They have representatives there and to be honest with you, most are not all that willing to be helpful but after trying to install Futura on my computer with Windows Vista for a couple of weeks (along with my husband who is pretty technologically adept) I called them and INSISTED they walk me through the installation process. Don't let them blow you off, keep them on the phone and let them guide you through each step. You probably should have the patch for Vista Service Pack 2 already downloaded to your desktop ahead of time, though.

I have had to install the program a second time after computer problems. (I have Vista and was getting the USB connection error message). Go to the website, print out the directions (the ones from last year about August are the older version). Save the patches 1- Futura Vista Compatibility Patch and 2- Futura Service Pack 2 Auto Punch Option on your desktop. Install the regular program with the machine off, and follow the steps in the EXACT order it says (even down to when you say no to view tutorial and close out of the Windows menus). The Vista Compatiblilty Patch is for after you install the base program. If you did it correctly, it will ask you to turn on the machine before it says "finish". (If not, you may as well uninstall the program and then try again). If it works, keep it on when you restart your computer to finish the Compatiblity Patch. Then, go in exact order for the other steps. The Auto Punch Option patch is for after you insall other options (Hyperfont, etc). Pay attention to when you do each step and have the machine turned off and on at the right times. I did this myself even though the other time my computer failed, I had to call Singer for help!

Note - 64 bit VISTA is NOT COMPATIBLE WITH THIS MACHINE.It has to be 32 bit that you could try.

Good Luck!!

Thanks!!

Posted on Aug 19, 2010

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Trying to use my futura ce-200. original software hangs on Win7 machine, updated software just says: entry point not found... the procedure entry point splash textcolor@@yaxk@z could not be located in


http://www.futura-support.com/products/ce-200/software

Make sure you downloaded the correct update. Reinstall the original software. Now right click on the program file (.exe) file in the software folder (prob on c:, folder called Futura **). Mine is different than yours...so end of file will be different, so I put ** instead). After you open the file folder...right click on the program file & choose properties; choose Compatibility; Check the run as box (mine is set to winXP 2); and check the run as administrator box.
Try opening the program...if it opens...you can then do the update install.

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There is an update to give an x64 driver for the Singer CE-250 that will let you run on an x64. With the sewing machine not connected to the computer, install the software that came with the machine. Click OK at all of the "cannot run x86 build on a 64-bit OS" messages. When it is done, install the software from http://futura-support.com/products/ce-250/software . (The second one is for XP, Vista, and Win7 versions.) Accept the unverified driver (install anyway). After this completes, then connect the sewing machine to the USB port on the computer.

Similar patches exist for the CE-200.

I hope this helps. Please add a comment with the version number of your software. I know with Husqvarna Viking's 3D Embroidery, there are versions that can be upgraded to work with x64 and versions that are not patchable.

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Hi I had the same problem sent question to Singer and this was their reply

"Do you have Vista 32-bit or Vista 64-bits? Unfortunately the CE-100/200 machine will not be compatible with either Vista 64-bit systems or the newest Windows 7 computers. The CE-100/200 will only be compatible with Windows 98 through Vista 32-bit operating systems.

This appears to be a hardware issue and not something that we will be able to create a patch to correct. Drivers necessary for 64-bit operating systems are not compatible with the CE-100/200 machines." so I guess we are SOL

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1 Answer

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Yes, from here: Driver Update Software for XP Vista 7 8 Install this software and make the update. Wish you best of luck.
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