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Printer paper feed problem. I have a KYOCERA KM-1820 4 in one printer. It has a paper feed problem. The paper starts to feed from the lower drawer and then stops. A paper jam light comes on. If I open the drawer I see the paper is folded over in kind of a U shape. If I just close the drawer again it feeds on through. So each time I have to open the draw and slam it shut to print each page. Real PIA

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  • Gerald Gier Aug 19, 2010

    After I took the cartridge out I was not sure were the print head was.

  • Gerald Gier Aug 19, 2010

    I have had this problem for 2 years. You are the first person to come up with a solution. As you know this is a commercial machine and the owners manual leaves a lot to be desired since Kyocera expects you to keep going back to the dealer for help. If you have any other tips or can direct be to useful sources of maintenance help I would appreciate that too. Thanks so much

    Jerry G
    g502@charter.net

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  • Master
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Hi


Thanks for using FixYa. First of all please check that there is no paper jam. Open all the doors, take out the paper tray, take out the cartridges and visually inspect if there is any tiny piece of paper or foreign object is stuck anywhere in the printer. Turn it off and unplug it from all cables (power, USB, etc). If still the issue is not resolved then clean the print head. To clean the print head take a hot water towel with the printer unplugged and the cartridges out, clean it till the time you see there is no ink residue on the towel. Please do accept the solution if the issue is resolved or post a comment for further assistance.


Thanks
Rylee

Posted on Aug 19, 2010

  • Rylee Smith
    Rylee Smith Aug 19, 2010

    Print head is right beneath the Ink cartridges, I mean the area where the cartridges sit is print head.

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The paper repeatedly jams, it's half folded in the tray. you can pull the drawer out and back in and sometimes it clears the jam. we've chg'd out the ink cartridge and it continues to happen.


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