Question about RIM BlackBerry Bold 9000 Smartphone

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Blackberry 9000 Bold. People I call are telling me that I sound like I am in tunnel and it`s hard to hear me.The only people who can hear me are in a 30 mile radius. Outside of that my calls are weak. Have cleaned the speaker hole with a light dry brush and removed and replaced the battery. Any suggestions?

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  • RIM Master
  • 6,993 Answers

Hi,

Firstly, use a hand free (earphone) or blue-tooth with your phone and observe if the sound will be okay. If the sound is okay, then its means you will have to change the mouthpiece (mic) of your phone as it might be defective that's why people cannot hear you clearly.

The problem is obviously or more or less like a mouthpiece/mic problem, but it that doesn't solve the problem of it its otherwise, then it might be a software problem.

You can also try hard reset or soft reset your phone:

Hard Reset: this is accomplished by removing the battery, while the BlackBerry device is powered on. Hold the battery out for about 30 seconds, and replace. The BlackBerry device will reboot.

Soft Reset: Perform a soft reset by pressing the ALT+RIGHT SHIFT(CAP)+DELETE keys. The screen will go blank. When the screen is no longer black, press the ALT+RIGHT SHIFT(CAP)+DELETE keys again. You should then see another blank screen followed by an hour glass.

Or download and install your phone's software update files from the below link:

https://www.blackberry.com/Downloads/entry.do?code=1905AEDAB9BF2477EDC068A355BBA31A

Good luck.

Posted on Aug 19, 2010

  • Walesarumi
    Walesarumi Aug 19, 2010

    Hello,

    In addition, visit the below link for direction on how to do the reset. I'm sending this because it might be helpful.

    http://www.wireless.att.com/support/tuto...

    Take care.

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