Question about Brother IntelliFAX 2800 Laser Fax

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Call pickup Did you resolve the receiving of fax? Sounds like I have the same problem as you

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  • agong May 07, 2008

    It turned out the problem was with our dedicated fax line in our office not the fax machine

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I had the same problem. I went into "Receive Mode" and changed Fax/Telephone to Fax Only and it seemed to work.

Hope this helps.

Posted on May 07, 2008

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1 Answer

When sending a fax it says line is busy nor can we receive a fax. What can I do to resolve this problem


Is sounds like your fax line card on the unit may be damaged

I would sugest taking it to a reputed Brother service centre aand have them have a look at it

Feb 23, 2011 | Brother Office Equipment & Supplies

1 Answer

I can send outgoing faxes but can not receive faxes. What am I doing wrong?


Good day! Here are some
troubleshooting steps I can give
you to figure out what's causing
the problem. Check the physical
connection. Make sure the
telephone cable is plugged in the
Line port of the printer and not
in the Ext. port. Check the fax settings in the printer. Make sure the Fax name and the Fax number entered are correct. If you're sharing your home phone line with the fax with a voicemail in that line, turn off the voicemail feature. If you have an answering machine, have it pickup first before the fax. Hope one of these steps resolves the problem. Good luck!

Mar 16, 2010 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

It rings but wont pickup unless you pickup handset and press start fax


Your machine has the Easy Receive function. Although it's enabled, there's another setting the turns the feature ON, OFF, SEMI. To set the machine to automatically accept/print ALL faxes, do the following:

  1. Press Menu, 2, 1, 3. you will see 3.Easy Receive in the window
  2. Use the <--> keys to change from OFF to either ON or SEMI (in your case you want the feature fully enabled so change it to ON)
  3. Press Stop/Exit.
Your machine should now accept and print faxes automatically.

Oct 27, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

I can't receive faxes


If it's on Manual, when the phone rings, pickup and hit the fax start button. You can also hit *51 from an extension phone

Apr 06, 2009 | Brother FAX-575 Plain Paper Thermal

1 Answer

I can send faxes from my HP J3640 but I can't receive them. The instructions mention turning on "auto-answer", but there is no button or nothing in the menu for "auto-answer". How do I turn on auto-answer?


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Issue The product cannot receive a fax, but it sends faxes successfully. All other functions work correctly. Usethe following solutions in the order presented to resolve the issue.When one of the solutions resolves the issue, there is no need tocontinue troubleshooting. Solution one: Run a fax diagnostic test
  1. On the product control panel, press the Setup button (c01461502.gif).
  2. Press the Right Arrow button (c01185072.jpg) to select Tools.
  3. Press the Right Arrow button (c01185072.jpg) to select Run Fax Test, and then press OK. The fax diagnostic test prints.
  4. Review the results of the test.
    • If the test lists faxing issues and solutions, the fax test failed. Follow the solutions on the printed report totroubleshoot the issue. This report is specific to your product andfaxing environment, so try the solutions on the report before tryingthe next solution in this document.
    • If the test does not show faxing issues and solutions, the fax test passed. Continue to the next solution.
Solution two: Test the receiving function Follow these steps to make sure the receiving function works correctly.
  1. Makesure the originator of the fax has the correct fax number for yourproduct, and then ask that person to send a test fax to your product.Watch the control panel display and listen to the sounds the productmakes.
  2. Review the results of the receiving function test:
    • If the product receives the fax correctly, you resolved the issue. You do not need to continue troubleshooting.
    • If the product does not ring or does not answer the call from the other fax machine, ask the originator of the fax to send the test fax again. If the second try fails, go to Solution eleven in this document.
    • If the message on the control panel reads ' Answering' and does not change to ' Connecting', the product is not detecting the other fax machine. Go to Solution eleven in this document.
    • If the product rings briefly, and then stops, another device answered the call. Continue to the next solution to continue troubleshooting.
Solution three: Check for conflicting telephone services Many telephone companies offer services that prevent unwanted calls. The following services might block incoming faxes:
  • Voice mail
  • Privacy block
  • Security screen
  • Anonymous call rejection
  • Privacy manager
  • Any other service that screens or intercepts incoming calls
If any of these services are on the telephone line connected to theproduct, contact the telephone service provider for its recommendedsolution. A distinctive ring service, if it is available from the telephone service provider, often resolves this issue. Solution four: Use an analog phone service HPdesigns Fax and All-in-One products to work with analog telephoneservices. These products might experience some difficulties whenconnected to phone lines with digital services. For best faxingresults, connect the product to an analog telephone service. To obtain digital services information or support, contact the telephone service provider or your system administrator. Solution five: Check the fax connections

Jan 03, 2009 | Office Equipment & Supplies

1 Answer

Intellifax 2800


I was having the same problem. I went into "receive mode" and changed it from Fax/Telephone to Fax Only and it seems to have fixed the problem.

Hope this helps you.

May 02, 2008 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Can fax but can't recieve


your machine may be in mannual mode or in answering machine mode. First confirm weather your machine is in auto/fax mode for receiveing.put the machine in to fax mode with sigle ring pattern.

May 02, 2008 | Brother IntelliFAX 2800 Laser Fax

4 Answers

Intellifax 4100 won't receive faxes


Make sure the green light that says "FAX" is lit by pressing the "Mode" button in the upper right corner of the unit

Feb 07, 2008 | Brother IntelliFAX 4100 Laser Fax

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