The product cannot receive a fax, but it sends faxes successfully. All other functions work correctly.
Usethe following solutions in the order presented to resolve the issue.When one of the solutions resolves the issue, there is no need tocontinue troubleshooting.
Solution one: Run a fax diagnostic test
On the product control panel, press the Setup button ().
Press the Right Arrow button () to select Tools.
Press the Right Arrow button () to select Run Fax Test, and then press OK. The fax diagnostic test prints.
- Review the results of the test.
If the test lists faxing issues and solutions, the fax test failed. Follow the solutions on the printed report totroubleshoot the issue. This report is specific to your product andfaxing environment, so try the solutions on the report before tryingthe next solution in this document.
If the test does not show faxing issues and solutions, the fax test passed. Continue to the next solution.
Solution two: Test the receiving function Follow these steps to make sure the receiving function works correctly.
- Makesure the originator of the fax has the correct fax number for yourproduct, and then ask that person to send a test fax to your product.Watch the control panel display and listen to the sounds the productmakes.
- Review the results of the receiving function test:
If the product receives the fax correctly, you resolved the issue. You do not need to continue troubleshooting.
If the product does not ring or does not answer the call from the other fax machine, ask the originator of the fax to send the test fax again. If the second try fails, go to Solution eleven in this document.
If the message on the control panel reads ' Answering' and does not change to ' Connecting', the product is not detecting the other fax machine. Go to Solution eleven in this document.
If the product rings briefly, and then stops, another device answered the call. Continue to the next solution to continue troubleshooting.
Solution three: Check for conflicting telephone services
Many telephone companies offer services that prevent unwanted calls. The following services might block incoming faxes:
- Voice mail
- Privacy block
- Security screen
- Anonymous call rejection
- Privacy manager
- Any other service that screens or intercepts incoming calls
If any of these services are on the telephone line connected to theproduct, contact the telephone service provider for its recommendedsolution. A distinctive ring service, if it is available from the telephone service provider, often resolves this issue.
Solution four: Use an analog phone service
HPdesigns Fax and All-in-One products to work with analog telephoneservices. These products might experience some difficulties whenconnected to phone lines with digital services. For best faxingresults, connect the product to an analog telephone service. To obtain digital services information or support, contact the telephone service provider or your system administrator. Solution five: Check the fax connections