Question about Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum

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My dc16 dyson root vacuum stopped working abruptly with no indication of a weak battery, the charger does not show a charge on battery. usually the vacuum slowed before it stopped with a dead battery, any suggestions

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  • Dyson Master
  • 815 Answers

Hello, this is Ava with Think Crucial.

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Remember to check the filter and look for blockages before re-starting.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Posted on Jul 23, 2017

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richroth
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SOURCE: I have a Dyson model

If you have a voltage test meter, check to see if you any voltage at the charger. If you have no voltage at the charger after doing the check, you will need to replace the charger. I have a few of them go bad over time.

Posted on Jul 23, 2011

  • 389 Answers

SOURCE: Removing the battery

The battery is located at the bottom of the handle. To release it, press and hold down the button on top of the battery case (it has 3 ridges on it). That releases a catch and you can then slide the battery out to the rear.

Posted on Apr 18, 2009

  • 389 Answers

SOURCE: Dyson DC16 Handheld Vacuum Cleaner Manual

Yes! Go to www.dyson.com/support. Click on "using your dyson", then (next window) on "select your model", then (next window) on "select your model" again, then (next window) on "DC user guide". And there you are, you've got a copy of the user manual.
Please remember to rate this response. Thanks!

Posted on May 17, 2009

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: I put a new battery

    Hi there,

    Sorry to hear you're having difficulties with your DC16. Although your cleaner will no longer be under its original 2 year warranty, the new motor assembly would be covered by a 12 month warranty if you purchased it directly from Dyson. As long as the cleaner has been used in accordance with the terms and conditions described in the manual, we should be able to replace this for you.

    Alternatively, we could arrange to have the cleaner returned to us for further inspection.

    In either case, please get in touch with us directly so we can discuss the issue further. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Aug 01, 2011

    • 14 Answers

    SOURCE: I bought Dyson DC16 in

    Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
    We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
    Shorting the battery like an Aircraft battery then re-charging won't fix it.

    Posted on Nov 11, 2011

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    Related Questions:

    1 Answer

    Is it okay to store my Dyson handheld, DC 16, in the wall charger when not in use? I had heard that the battery life may be affected. Thanks for the helpful answer to my prior question. Phil Glasser


    Hi Phil, My charger went bang and doesn't work anymore so my answer is after you have charged your battery remove it and switch your charger of and never charge a full battery. Has to be said also I would never buy another dyson product again, total rubbish.

    Oct 29, 2014 | Dyson DC16 Root 6 Bagless Handheld...

    1 Answer

    I have a Dyson DC16 handheld and the battery does not hold a charge.


    I have the same vaccumm with the same problem, went back to exchange it and the same thing happened, I usually get about 10-15 minutes non stop out of the battery, I read that the battery memorizes the first charged time and then will only charge for that long. Did you happen to charge it 24 hrs?

    Jan 03, 2014 | Dyson DC16 Root 6 Bagless Handheld...

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    Dyson dc16 battery not hold full charge, all three lights stay on indicating a full charge.


    Hi there,

    If you're concerned that your DC16's battery doesn't seem to be working correctly, please get in touch with us directly. One of our experts will be happy to run some troubleshooting over the phone with you to determine whether the battery needs replacement.

    You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Sep 25, 2011 | Dyson DC16 Root 6 Bagless Handheld...

    1 Answer

    Vacuum does not charge. According to the Dyson website, the blinking LED's indicate that a new charger was needed. We purchased a new charger and the product still will not work.


    Hi there,

    Sorry to hear you're having difficulties with your DC16. It's probably best if you get in touch with us directly so one of our experts can identify the exact cause of the issue, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Aug 23, 2011 | Dyson DC16 Root 6 Bagless Handheld...

    1 Answer

    I have a dyson dc16 and when i pull the trigger all three lights come on but nothing happens from that point?


    it needs charging . and if the lights dont light when you put it in the charger somthing is wrong with charger or battery

    Oct 23, 2010 | Dyson DC16 Root 6 Bagless Handheld...

    3 Answers

    My dyson dc16 is not holding a charge.. maybe I need to replace battery


    Hi its Darran at Dyson.

    If you call our Helpline they will be able to run through some simple checks to detemine the cause of this issue.

    Please call 0800 298 0298 (UK) or 1866MYDYSON (US).

    Kind regards
    Darran
    Dyson Customer Service

    Apr 09, 2010 | Dyson DC16 Root 6 Bagless Handheld...

    2 Answers

    My dyson DC16 constantly shuts off even when battery is fully charged. I cleaned the filters to see if that was the problem. It only runs for a few seconds before it shuts off. It will run intermittently...


    Hi its Darran at Dyson.

    From your description of the problem, it sounds as though there is a problem with the battery.

    Your DC16 will have been supplied with a 2 year guarantee. If it still within this period, please contact our Helpline on 0800 298 0298. However if your machine is no longer covered, a replacement battery can be purchased via our website at www.dyson.co.uk/store.

    Kind regards
    Darran
    Dyson Customer Service

    Jan 31, 2010 | Dyson DC16 Root 6 Bagless Handheld...

    1 Answer

    My DC16 will start and then stop. I have to take


    My DC16 also had charging problems. I called Dyson and they sent a new charger. The old charger only produced 23.6 volts DC, not the rated 28 volts DC. The new charger has a thicker round wire and produces 28.1 volts DC. Put a volt meter on your charger terminals and see if it is producing enough voltage to fully charge the battery, 28 volt DC. If not you need a new charger.

    Jan 31, 2010 | Dyson DC16 Root 6 Bagless Handheld...

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