Question about Seagate FreeAgent Pro - 500GB, 7200 RPM, USB 2.0, eSATA, External 500 GB Hard Drive

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Seagate Free Agent just stopped working. Now when I connect it the pc does recognize it as ausb devices but I cannot see it in My Computer. Disk Management shows it but not with any drive letter and it will not allow me to assign a letter to it. Same occurs on XP and Win 7.

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Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
Andrea

Posted on Sep 27, 2010

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2 Answers

Have a 1.5. TB "Sea gate Free Agent - Desk". Used


click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
if your computer came with a motherboard disk the drivers could be on it
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems
hope this helps

Jun 28, 2011 | Seagate FreeAgent Pro 1TB External USB...

1 Answer

Hello, I just bought a Seagate Free Agent Go 1


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

Nov 20, 2010 | Seagate FreeAgent Go (ST910004FAA2E1RK) 1...

1 Answer

My Free Agent Go shows up with a yellow exclamation point in "other devices" in device manager. It's not recognized anywhere else. I also notice that my computer says I have another hard drive...


> Seagate ST3200826AS

This is a Seagate 200GB SATA-interface disk-drive.
Open "My Computer", and point at the icon for 'C:' drive -- is it a 200GB disk-drive?

Double-click that "yellow exclamation" item. Click "install new driver" or "update driver".
If Windows asks permission to access the Internet to search for a new driver, allow it.

Note that the USB ports on some laptops are "weaker" (same voltage but lesser amperage) than USB ports on some desktops. So, your FreeAgent might not be getting enough power to function correctly. There exist 'Y' USB cables -- connect the 'Y' to 2 USB ports on your computer, to draw twice as much power.

Oct 31, 2010 | Seagate FreeAgent Go 250 GB USB 2.0 Hard...

2 Answers

I have window server 2003 OS and 500 GB free agent desktop USB hard disk is not showing in my computer. So how can i rectify it?


I just finished a Chat exchange with Seagate Tech support. MS Server OS's are not supported for FreeAgent devices.

It appears that whatever drivers exist in the XP install that recognize the USB device connection are not the same in the MS Server environment.

I plan to check the USB device drivers from both systems and see if the XP USB device drivers will work on Server 2003.

Oct 11, 2010 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

1 Answer

Seagate FreeAgent, 500 GB p/n 9nk2al-510 stopped working


There's not much troubelshooting you can do with a failed external disk. power off PC and hd and then disconnect all cables, wait 30 secs, power the PC on, let it boot to the OS, power the hard drive on and then connect. If the drive shows up but you still cannot access it or get weird property readings, it generally means the hd controller has failed. If the data's worth more than $1000, you can take it to a data recovery group like Ontrak or Cherry Systems, but otherwise, just get a new hd and restore whatever backups you have.

Oct 07, 2009 | Seagate Free Agent Go Small 12 GB USB...

2 Answers

Seagate free agent pro 500 gig external hard drive NOT RECOGNIZED


You better check with the Seagate people. This seems to be a problem with the casing. And since you're under warranty, you can get a replacement.

Aug 28, 2009 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

1 Answer

I reformatted my C: drive and ever since Windows will not recognize my Seagate External Free Agent hard drive. It shows up under ?My Computer? as Removable Disk (I: )? It used to be listed as Seagate...


Try connecting it to another computer. If you can see your data then back it up etc.
After you have recovered your data connect it to your computer, from Disk Manager, remove the partition, recreate it again and then format the drive, hopefully your external drive will be operational again.
There is a possibility that the hard disk has died and you will have lost your data. If you are desparate, hard drive data recovery companies charge an arm and a leg to recover data from dead drives.

Jan 10, 2009 | Seagate Free Agent Go Small 12 GB USB...

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Installation issue - Not recognizing


hmm, no problem plugging in either side, just be sure to do the power cable first. What's doing the beep, beep?

Found a guy who had similar prob, here was his solution:
Go to Control Panel. Click on Device Manager.
Check to see if FreeAgent is shown as a disk drive.
If not, check the device list for any Free Agent device, double click and check driver. No driver installed? Update does not work? On the driver tab….click uninstall device.
Shut down computer. Unplug Free agent USB and power at the drive.
Reboot computer. As it is rebooting, plug in the power cord. Wait a minute or two….then plug in USB cord.

Windows will “found new device” ….. Just let the computer complete the reboot.
Then go to the device manager. Chances are you will find Free Agent in the drives….and in the USB list of devices. Open windows explorer….and you should see you Free Agent as a drive.
Windows will ask you to install manufacturer disk. You have no disk…non needed. Windows has installed the device. Just click on close. I you keep getting windows wants to install device…..ignore it. You can click on “don’t ask again”. (That is if your Free Agent drive is showing in the device manager as a disk…and in windows explorer….along with your other drive or drives.)
If at some later time….your Free Agent drive does not appear….repeat the steps as listed above.
(You may think it is not working….or that it has gone bad. Try this before you try to return.)
Seagate Tools…the new version….does not recognize to diagnose the Free Agent….
I have not tried Seagate Tools after getting the computer to recognize the drive.
I am surprised Seagate does not provide a Tool to recognize their own drives…and install and/or test Free Agent.

This does work for me with Vista. Thought I had lost the drive…. Seagate should provide a patch or a drive that Windows will recognize when you get the “found new hardware” and Windows asks you to insert manufacturer’s installation disk. I do not understand why that is not already there….a driver file for Free Agent...that Windows would install.

I did not buy Pro….because I did not need the backup software. I wonder if those who bought Pro are having these problems.

Oct 30, 2008 | Seagate FreeAgent Go 250 GB USB 2.0 Hard...

1 Answer

Hi there, I have a Seagate 250Gb external Free Agent disk that I want to put in to my laptop computer. Any ideas how to get in to the case without breaking it?


Hi,

I am Satya.

Hope this helps.

You can connect the Seagate 250 Gb external Free Agent disk by using a Usb connector and connect it to the USB port of your Laptop. In this way you can connect the disk to your Laptop computer without breaking it.

Windows will automatically detect the the drive and can be browsed through Windows Explorer as a separate drive.

Hope this helps.

Thank you.

Aug 14, 2008 | Computers & Internet

8 Answers

Does Seagate Free Agent 1TB support Windows 2003 Server


Go to Computer Management. (compmgmt.msc) then to Disk Management and assign drive letters .

u will c ur disk.

Jun 19, 2008 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

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