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Employee issued a password unknown to us. This employee has left the company and I would like to assign this mail box to a new employee. How do I access this mail box and change the password. The administrator that used to do this also left the company and I could not find any instructions. Thank You,

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You will need to call the cell provider. They will validate your account info and be able to reset

Posted on Aug 19, 2010

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1 Answer

How do i set up voice mail on NEC DTU 16D 2?


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Avaya Partner Phone System 518-457-701... I had a employee who left our company, unfortunately she didn't give us her voicemail password. How can I reset voice mail


All Parther voice mail or messaging systems have a master login and password. It usually is 99 or 999 and the password. From that mailbox, you can reset the extensions and administer the system. Your system admin guide for the particular messaging system will have complete instructions and the default password for the administer. If you've lost the "master" password, you'll need to contact your Avaya dealer who can reset it through Avaya.

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Need to change password on voicemail extension on


If it's a Panasonic brand voice mail, you administer the system from the System Owner's mailbox (999). With that, you can use option 4 or 5 and reset the mailbox password to any and all mailboxes (except 999 :-)

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Need to set up user voicemail box (new employee)


Go back to your vendor and get the password for mailbox 999 and the instructions to log into it.

The mailbox exists or it wouldn't ask for a password (they're assigned by default), so you need to go to mailbox 999 and chose option 6 1 3 which is mailbox administration reset password. That will clear the password and you can log into the voice mail automatically from the extension by dialing the voice mail access code.

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1 Answer

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To change a voice mail password you would need to contact the service provider and explain the situation and they will reset the code. You may need to visit the provider directly as they may require valid identification.

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