Question about Office Equipment & Supplies
Follow the below instructions:
Remove all the cartridges, clean the contact points on the cartridges and on the printer using soft brush/cotton dipped in alcohol/acetone /spirit.
While the cartridges are kept for drying, do the following:
Turn it off > Disconnect usb cable, power cord, inthernet cable; >remove the papers from the tray >open the back panel door (the rear door where you clear paper jam). Also turn off the mains switch which the dc adapter is plugged in. After keeping it Off for about 5 minutes, turn on the printer again with only the power cord connected, keep tapping the cancel button while it boots up and again leave it On for few minutes > turn it off > connect all the cables > again turn it On and keep pressing the power button while it boots up. Now you can install the cartridges. Check the status message. It should work fine now.
If the problem persists, there must be internal hardware/firmware problem and will be needed to call for service.
Thanks for using FixYa.
Posted on Aug 19, 2010
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Posted on Jan 02, 2017
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