Question about HP Office Equipment & Supplies
First follow these simple instructions:
Remove all the cartridges, clean the contact points on the cartridges and on the printer using soft brush/cotton dipped in alcohol/acetone /spirit.
While the cartridges are kept for drying, do the following:
Turn it off > Disconnect usb cable, power cord, inthernet cable; >remove the papers from the tray >open the back panel door (the rear door where you clear paper jam). Also turn of the main switch which the dc adapter plugged in. After keeping it Off for about 5 minutes, turn on again with only the power cord connected, and again leave it on for few minutes > turn it off > connect all the cables > again turn it On and keep pressing the power button while it boots up. Now you can install the cartridges. Check the status message. Hopefully it should be gone by now.
If the problem persists, there must be internal hardware/firmware problem and will be needed to call for service.
Thanks for using FixYa.
Posted on Aug 19, 2010
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Posted on Jan 02, 2017
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