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Priming and decalsifying are two different issues. To prime, direct the steam wand into the tray and turn the water on. Once it has "primed", the screen will change and you will be done. To decalsify, you can use the starbucks decalcifying solution and follow the instructions on the box. Hope this helps!
hi my name is Lee Davidian here is your answer Automatic Decalcifying Cycle The automatic decalcifying cycle keeps the machine in perfect operating order. When prompted by the user, mineral buildups in the internal boiler can be dissolved and removed with Saeco’s decalcifying solution and a push of a button.
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