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Recently we replaced the drum unit and have since heard a loud grinding sound when receiving faxes, and the paper is all streaked, poor quality reception. We are still getting the message to change the drum, and have tried going back to the old drum - but still getting the same grinding sound and poor output quality.
Probably caused by the toner cart. Only use genuine new Brother brand supplies. Remans fail quite often with Brother machines. Possibly bad gears on fuser drive. But with the poor print quality, I suspect it is the toner.
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If the jam is consistent with exiting the drum, there's a chance the drum isn't secure and is the paper is getting caught on the exposed area of the drum. If this isn't the case, there may be paper caught in the feeder wheels.
Not too good news I'm afraid. It sound like the fuser gear has failed. Generally the fuser unit (hot section or hot rollers in the back) need to be replaced. Usually when the gear has worn or failed the fuser rollers are also worn and need to be replaced. The gear can be replaced seperately but is a very risky operation and usually results in parts in the fuser unit falling appart due to age and wear, so it is best done as a unit. If possible do not run the machine as it can cause damage to gears around the fuser unit. The best option is to find out how much a fuser unit and labour to fit would be at your local service centre.
Does it only make the noise when printing. Do you hear the noise when sending out faxes? I have heard grinding noises onlt when using poor quality toner refills, or the fuser gear and or drive gear asm is stripped. First try a known good OEM toner.
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