Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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Error Code: 39,003.40:133671 Yesterday the copier/scanner would not work. I shut the printer down and restarted it and received the above error code. I shut the printer down again and restarted it and it started fine. I copied several documents. Later I needed to scan a document and copy it and the light was off on the copy/scanner window and it would not copy/scan. Again I shut it down and it stayed shut down for the night. This morning I restarted the printer and the same error message came back. I shut it down again and restarted it. Right now it seems to be working okay again, don't know for how long. Printer is almost 4 years old now and never had any problems before.

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This is a scanner problem that can be associated with the scanner lock under the scanner bed. make sure the lock is in the 'unlocked' position. it is easy to move this when lifting the scanner bed to reload the ink blocks. if this does not solve the problem you may have to replace the scanner assembly. hope this helps.

Posted on Aug 19, 2010

  • kemma Aug 19, 2010

    The scanner lock was already in the "unlocked" position. From the Xerox support site I was told to tighten the screws on the scanner cable located by the on/off switch. I tightened them, (they weren't completely tight, although connection seemed to be good) So far everything is working okay today. If any more problems, will let you know.

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