Question about HP PSC 950 All-In-One InkJet Printer

1 Answer

Fax feature in HP PCS 950

Hi:
As long as I was using Bell telephone line I had no problem with sending and receiving faxes. Since I switched to Roegers Cable and switched to their telephone modem the fax device stopped working. I was told I have to change the fax-settings to digital line. Does HP PCS 950 has such a setting? If yes, how? Thank you in advanced.

Natalie

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  • Sidda Lee May 07, 2008

    I recently moved. In my previous home, I had landline phone service service and had no problems with my fax machine. Now that I've moved, I have digital phone service and my fax no longer works. Can you give me specific instructions on how to change the settings to accomodate this?

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Try switching the dialing mode to "Pulse" and lowering the baud rate for the printer.

Posted on May 03, 2008

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Cannot receive a FAX but can send FAX on a HP Photosmart C7180 All-in-One


are you using the same line for fax and phone???
are you using a Telephone Answeing machine or a Voice Mail??
However you can follow the following steps


1. Press the power button to turn off the HP fax product.
2. Wait for 20 seconds, and then press the power button to turn on the HP fax product, and then connect one end of a two-wire telephone cord to the telephone jack and the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
3. Make sure that there is plain white paper in the input tray.
4. Press the Setup button on the product Control Panel.
5. Press the down arrow to select Tools, and then press OK.
6. On the Tools menu, press the down arrow to select "Run Fax Test", and then press OK. The Fax diagnostic test prints.
7. Review the report.
If the test lists faxing issues and solutions, the fax test failed.
Try the steps on the printout to troubleshoot the issue as the report is specific to your product and faxing environment.
Repeat the fax test after fixing the listed faxing issues to make sure the test passes. Try to receive a fax.
Okay, next, we need to make sure that the Auto Answer feature is turned on by following the steps below:
When the Auto Answer feature is on, the HP fax product automatically answers incoming fax calls. When off, the HP fax product does not answer any incoming fax calls.
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Basic Fax Setup, and then press OK.
3. On the Basic Fax Setup menu, press the down arrow to select Auto Answer, and then press OK.
4. Press the down arrow to select On, and then press OK.
5. Try to receive a fax.
Since the issue persists, the problem could be due to some conflicting telephone services.
The following telephone company services might block or interfere with incoming faxes:
Distinctive Ring Service: A distinctive ring service, if it is available from the telephone service provider, often resolves this issue.
* Voice mail: It is possible to use the fax in manual receive mode while using a voice mail service. For manual receive mode, turn off auto answer and press "Start Fax Black" or "Start Fax Color" on the control panel before the voice mail picks up the line to start receiving the fax.
* Call waiting: Do not use a call waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
* Privacy block
* Security screen
* Anonymous call rejection
* Privacy manager
* Any other service that screens or intercepts incoming calls
If any of these services are on the telephone line connected to the HP fax product, contact the telephone service provider for its recommended solution.
After addressing any existing conflicting telephone services, try to receive a fax.
Try contacting telephone people
try changing the settings below
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Fax Speed, and then press OK.
4. Use the down arrow to select Medium, and then press OK.
5. Try to receive a fax again. If the HP fax still cannot receive a fax, try lowering the fax speed even further
Next, change the "Rings to Answer" setting on the HP fax by following the steps below:
1. Press the Setup button on the product Control Panel.
2. Press the right arrow key to select Basic Fax Setup, and then press the OK button.
3. Press the down arrow to select Rings to Answer, and then press OK.
4. Use down arrow to select the desired number of rings, and then press OK. you cn change the rings to answer to 6 if your telephone answering machine picks up the call after 4 rings.
Try to receive a fax.
If the HP fax still cannot receive a fax, change the following steps
1. Press the Setup button on the product Control Panel.
2. Use the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Error Correction Mode, and then press OK.
4. Use the down arrow key to select Off, and then press OK.
1. Plug the telephone cord directly into the telephone jack and not through any other device.
2. If present, remove any splitters or other devices attached to the line, except for a DSL filter.
3. If the telephone cord is over 3 m (10 ft) long, move the fax closer to the telephone jack, and then use a cord 3 m (10 ft) long or shorter.
4. Connect the other end of the telephone cord directly to the back of the HP fax product into the port labeled 1-Line.
5. If other devices such as, telephone answering machines or computer modems, are attached to the telephone line, remove them. If devices attached to other extensions of the same telephone line are present, remove them for this test.
6. Try to receive a fax.
If removing telephone devices and connections allows the HP fax product to receive faxes, this indicates interference from one or more of the removed devices. Interference can be caused by incompatibility or by using too many other telephone devices at once. Telephone devices can be added back but test after adding each to make sure that they do not start to interfere again.
If the HP fax product still cannot receive a fax after removing other devices, continue with the following steps:
7. If a DSL filter is needed on the telephone line, change the DSL filter and then try to receive a fax. If the HP fax product still cannot receive a fax, proceed to step 8.
8. If a new telephone cord has not been tried, change the telephone cord to a new two-wire telephone cord, and then try to receive a fax again.
Try to receive a fax.
if it does not resolve then perform the following steps
1. Disconnect the power cord from the back of the product.
2. Wait for 20 seconds, and then press and hold # and 6 on the product Control Panel.
3. Connect the power cord to the back of the product and then release the buttons when the product turns on.
4. The product resets to factory defaults.
Try to receive a fax.
As a last step, test in another location by following the steps below:
If possible, move the HP fax product to another location with a separate telephone line (another house for instance).
Try to receive a fax at that location, and if you are able to receive faxes from the changed location, then your telephone line should be tested.
If it resolves well and good if it does not then service the printer

Dec 12, 2012 | HP Photosmart C7180 All-In-One InkJet...

Tip

HP All-In-One can send but cannot receive fax or can receive but cannot send


One of the most common problems with HP All-in-One Printers is that they can send out fax but cannot receive or they can receive fax but cannot send. Now, what more could possibly be the problem if you are sure that your connection cables are correct and properly setup? Well, most people don't know that this is more often than not, caused by the ECM feature of the fax.

ECM or Error Correction Mode is used by fax machines during transmission. This feature is used to eliminate transmission problems especially when you have a "dirty" or noisy telephone line or a very poor signal can result to fax failures. ECM mode, when is turned ON is supposed to check for errors and glitches and is supposed to make the reception or transmission of faxes come out successfully.

However, for some reasons, the ECM mode is not supposed to be performing well with its feature. Especially if the user has a problem with the telephone line, the more that they cannot receive or transmit a fax. It is then recommended that your HP All-In-One printer's ECM fax settings be turned OFF. To do this, follow the steps below:

1. On your printers front control panel, press the button with the wrench symbol; this is the Setup button.
2. Press the right > or left < arrow until you see Advanced Fax Setup then press OK.
3. Press the right > or left < arrow until you see Error Correction Mode; again press OK.
4. Press the right > or left < arrow until to select Error Correction Mode OFF. Press OK to confirm.

That's it! You may now try to send out a fax or ask a friend to send you one.

on Mar 07, 2010 | Office Equipment & Supplies

Tip

HP All-In-One can send but cannot receive fax or can receive but cannot send


One of the most common problems with HP All-in-One Printers is that they can send out fax but cannot receive or they can receive fax but cannot send. Now, what more could possibly be the problem if you are sure that your connection cables are correct and properly setup? Well, most people don't know that this is more often than not, caused by the ECM feature of the fax.

ECM or Error Correction Mode is used by fax machines during transmission. This feature is used to eliminate transmission problems especially when you have a "dirty" or noisy telephone line or a very poor signal can result to fax failures. ECM mode, when is turned ON is supposed to check for errors and glitches and is supposed to make the reception or transmission of faxes come out successfully.

However, for some reasons, the ECM mode is not supposed to be performing well with its feature. Especially if the user has a problem with the telephone line, the more that they cannot receive or transmit a fax. It is then recommended that your HP All-In-One printer's ECM fax settings be turned OFF. To do this, follow the steps below:

1. On your printers front control panel, press the button with the wrench symbol; this is the Setup button.
2. Press the right > or left < arrow until you see Advanced Fax Setup then press OK.
3. Press the right > or left < arrow until you see Error Correction Mode; again press OK.
4. Press the right > or left < arrow until to select Error Correction Mode OFF. Press OK to confirm.

That's it! You may now try to send out a fax or ask a friend to send you one.

on Dec 02, 2009 | Office Equipment & Supplies

1 Answer

I can send faxes but cannot receive them fax test tells me there is no dial tone detection


1. Press the power button to turn off the HP fax product.
2. Wait for 20 seconds, and then press the power button to turn on the HP fax product, and then connect one end of a two-wire telephone cord to the telephone jack and the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
3. Make sure that there is plain white paper in the input tray.
4. Press the Setup button on the product Control Panel.
5. Press the down arrow to select Tools, and then press OK.
6. On the Tools menu, press the down arrow to select "Run Fax Test", and then press OK. The Fax diagnostic test prints.
7. Review the report.
If the test lists faxing issues and solutions, the fax test failed.
Try the steps on the printout to troubleshoot the issue as the report is specific to your product and faxing environment.
Repeat the fax test after fixing the listed faxing issues to make sure the test passes. Try to receive a fax.
Okay, next, we need to make sure that the Auto Answer feature is turned on by following the steps below:
When the Auto Answer feature is on, the HP fax product automatically answers incoming fax calls. When off, the HP fax product does not answer any incoming fax calls.
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Basic Fax Setup, and then press OK.
3. On the Basic Fax Setup menu, press the down arrow to select Auto Answer, and then press OK.
4. Press the down arrow to select On, and then press OK.
5. Try to receive a fax.
Since the issue persists, the problem could be due to some conflicting telephone services.
The following telephone company services might block or interfere with incoming faxes:
Distinctive Ring Service: A distinctive ring service, if it is available from the telephone service provider, often resolves this issue.
* Voice mail: It is possible to use the fax in manual receive mode while using a voice mail service. For manual receive mode, turn off auto answer and press "Start Fax Black" or "Start Fax Color" on the control panel before the voice mail picks up the line to start receiving the fax.
* Call waiting: Do not use a call waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
* Privacy block
* Security screen
* Anonymous call rejection
* Privacy manager
* Any other service that screens or intercepts incoming calls
If any of these services are on the telephone line connected to the HP fax product, contact the telephone service provider for its recommended solution.
After addressing any existing conflicting telephone services, try to receive a fax.
Try contacting telephone people
try changing the settings below
1. Press the Setup button on the product Control Panel.
2. Press the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Fax Speed, and then press OK.
4. Use the down arrow to select Medium, and then press OK.
5. Try to receive a fax again. If the HP fax still cannot receive a fax, try lowering the fax speed even further
Next, change the "Rings to Answer" setting on the HP fax by following the steps below:
1. Press the Setup button on the product Control Panel.
2. Press the right arrow key to select Basic Fax Setup, and then press the OK button.
3. Press the down arrow to select Rings to Answer, and then press OK.
4. Use down arrow to select the desired number of rings, and then press OK. you cn change the rings to answer to 6 if your telephone answering machine picks up the call after 4 rings.
Try to receive a fax.
If the HP fax still cannot receive a fax, change the following steps
1. Press the Setup button on the product Control Panel.
2. Use the down arrow to select Advanced Fax Setup, and then press OK.
3. Use the down arrow to select Error Correction Mode, and then press OK.
4. Use the down arrow key to select Off, and then press OK.
1. Plug the telephone cord directly into the telephone jack and not through any other device.
2. If present, remove any splitters or other devices attached to the line, except for a DSL filter.
3. If the telephone cord is over 3 m (10 ft) long, move the fax closer to the telephone jack, and then use a cord 3 m (10 ft) long or shorter.
4. Connect the other end of the telephone cord directly to the back of the HP fax product into the port labeled 1-Line.
5. If other devices such as, telephone answering machines or computer modems, are attached to the telephone line, remove them. If devices attached to other extensions of the same telephone line are present, remove them for this test.
6. Try to receive a fax.
If removing telephone devices and connections allows the HP fax product to receive faxes, this indicates interference from one or more of the removed devices. Interference can be caused by incompatibility or by using too many other telephone devices at once. Telephone devices can be added back but test after adding each to make sure that they do not start to interfere again.
If the HP fax product still cannot receive a fax after removing other devices, continue with the following steps:
7. If a DSL filter is needed on the telephone line, change the DSL filter and then try to receive a fax. If the HP fax product still cannot receive a fax, proceed to step 8.
8. If a new telephone cord has not been tried, change the telephone cord to a new two-wire telephone cord, and then try to receive a fax again.
Try to receive a fax.
if it does not resolve then perform the following steps
1. Disconnect the power cord from the back of the product.
2. Wait for 20 seconds, and then press and hold # and 6 on the product Control Panel.
3. Connect the power cord to the back of the product and then release the buttons when the product turns on.
4. The product resets to factory defaults.
Try to receive a fax.
As a last step, test in another location by following the steps below:
If possible, move the HP fax product to another location with a separate telephone line (another house for instance).
Try to receive a fax at that location, and if you are able to receive faxes from the changed location, then your telephone line should be tested.
If it resolves well and good if it does not then service the printer

Oct 28, 2012 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

Will not send or recive fax


To test the fax setup from the product control panel, follow these steps.
  1. Press the power button (c01658021.gif ) to turn off the HP fax product.
  2. Wait 20 seconds and then press the power button (c01658021.gif ) to turn on the HP fax product.
  3. Connect one end of a two-wire telephone cord to the telephone jack and connect the other end of the cord to the port labeled 1-Line on the back of the HP fax product. Figure 1: Two-wire telephone cord c01501963.gif Figure 2: Connect the telephone cord to the 1-Line port c01664685.gif 1 - Telephone jack 2 - Two-wire telephone cord to 1-Line
  4. Make sure that there is plain white paper in the input tray.
  5. Press the Setup button (c01371950.gif ) on the product control panel.
  6. Press the down arrow (c01664686.gif ) to select Tools , and then press OK .
  7. On the Tools menu, press the down arrow (c01664686.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
  8. Review the report.
    • If the test lists faxing issues and solutions, the fax test failed. Follow the steps on the printout to troubleshoot the issue. This report is specific to your product and faxing environment, so use the solutions on the report to resolve the listed faxing issues. Repeat the fax test after fixing the listed faxing issues to make sure the test passes. If the HP fax product still cannot receive a fax, go to "Solution two: Make sure that the Auto Answer feature is turned on."
    • If the test does not show faxing issues and solutions, the fax test passed. Continue to the next solution.

NOTE: Click here (c00261105) (in English) for more information on interpreting the fax diagnostic test page. Solution two: Make sure that the Auto Answer feature is turned on The Auto Answer feature must be turned on for the HP fax product to receive faxes automatically. Turn on Auto Answer using these steps.
  1. Press the Setup button (c01371950.gif ) on the product control panel.
  2. Press the down arrow (c01664686.gif ) to select Basic Fax Setup , and then press OK .
  3. On the Basic Fax Setup menu, press the down arrow (c01664686.gif ) to select Auto Answer , and then press OK .
  4. Press the down arrow (c01664686.gif ) to select ON , and then press OK .
  5. Try to receive a fax.

Nov 02, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Hi my machine wont send or recieve a fax despite being properly connected. printing from computer is fine. has worked fine up until today


Hi check the following article to from HP
Problems with sending and receiving FAX

HP FAX ISSUES


Check the TELEPHONE LINE

Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.

Check LIU

Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.

Remove the SPLITTER

Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.


Can try sending the Fax on Another Line


CHECK WITH DIFFERENT CABLE
Try using a different telephone cord.

Jan 05, 2010 | HP Photosmart 2610 All-In-One InkJet...

1 Answer

I have two problems with my OfficeJet 6310: 1. The fax screens appear Hebrew. Similary, If I try to use the copier from the printer. This is continuously caused by HP Update 2. I can not send out a...


Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
  1. Disconnect the telephone cord from the back of the HP fax product.
  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
    • If the receiving fax machine answers the call, continue with the next step.
  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
  1. Connect phone line into line 1
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow (c01669475.gif ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
  1. Press the Setup button (c01669474.gif ) on the product control panel.
  2. Press the right arrow (c01669475.gif ) to select Advanced Fax Setup , and then press OK .
  3. Press the right arrow (c01669475.gif ) to select Fax Speed , and then press OK .
  4. Press the right arrow (c01669475.gif ) to select Medium , and then press OK .
  5. Use the HP Fax Test Service to try to send and receive a fax

Jul 05, 2009 | Computers & Internet

2 Answers

Cannot send or receive faxes



Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
  1. Disconnect the telephone cord from the back of the HP fax product.
  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
    • If the receiving fax machine answers the call, continue with the next step.
  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
  1. Connect phone line into line 1
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow (c01669475.gif ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
  1. Press the Setup button (c01669474.gif ) on the product control panel.
  2. Press the right arrow (c01669475.gif ) to select Advanced Fax Setup , and then press OK .
  3. Press the right arrow (c01669475.gif ) to select Fax Speed , and then press OK .
  4. Press the right arrow (c01669475.gif ) to select Medium , and then press OK .
  5. Use the HP Fax Test Service to try to send and receive a fax.

Jun 23, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

I have a hp 2200 all-in-one printer. For some


if it sends ok, then it has probably been switched to "manual receive" form "automatic mode"

Apr 21, 2009 | Office Equipment & Supplies

1 Answer

On the m9516 what is the fax switch on and off used for?


The Fax Switch
The Fax Switch feature allows you to have two telephone numbers on one incoming line.
There is one telephone number for the line and another telephone number for a Fax Switch peripheral (e.g. fax machine).
To use the Fax Switch, you must subscribe to your telephone company for Distinctive Ringing†. The telephone company will then provide you with an additional telephone number (for your Fax Switch peripheral) which will have a slightly different ring. The 9516 will use the two ring types to determine whether an incoming call is for the telephone or the peripheral. The peripheral should be set to answer after three or more rings.
Note: If Long Distance Ringing† is available in your area, long distance calls will be sent to the Fax Switch peripheral. Also, you cannot use the Fax Switch feature and the Special Greeting feature at the same time. The 9516 must be configured so the Fax Switch peripheral is connected to pins 3 and 4 of jack number 2. See Connecting an optional fax machine or modem on
page 4 for more information.

Note:
If you subscribe to your telephone company for Call Waiting services, your Fax Switch peripheral may lose data or get disconnected if someone calls while your fax is receiving data. We recommend that you do not subscribe to the Call Waiting service from your telephone company if you are using the Fax Switch feature.

Jan 30, 2009 | NorStar Meridian M9516 Phone w/ Digital...

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