Question about Lexmark X4690 Wireless InkJet Printer

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I have installed the update for the scanner to work with Windows 7, and now I can't print anything. The error message comes up that says the printer cannot communicate with the computer. I have tried all the fixes it suggests and it is still not working

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Unplug the printer from your computer first. Then, I suggest you uninstall the Lexmark software following the instructions on this link: http://bit.ly/cu3xvM. After rebooting pc, check if your Windows 7 is running on 32-bit or 64-bit operating system by going to the Windows logo Start menu > right click on Computer > Properties. To reinstall, download the driver using this link: http://bit.ly/d7Y1Sz (for 32-bit) or this link: http://bit.ly/ccQxge (for 64-bit). If computer will be looking for the Lexmark OCR software when scanning, just insert the installation disk that came with the printer to install the software. Thanks

Posted on Aug 19, 2010

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I have this problem on my Canon MP210 Scanner that doesn't work! I even re-installed the driver, but nothing worked but the copier works. That mean that the hardware works correctly.


First try a different data cable and a different port. If you use a USB hub or print server, try a direct connection. Check that a known working device can connect to the computer. Check the device manager and power saving settings. What message do you see in the Devices and Printers window (Printers and Faxes for Win XP) for the MP210? What error messages do you for printing and scanning?

For Windows 7, Start > Control Panel > Hardware and Sound > Device Manager. Look for a triangle with a yellow exclamation point or a red x at the bottom of the list at Universal Serial Bus Controllers. You can try updating the drivers for the USB controller or uninstalling them and then rebooting the machine. (The computer should find and install new drivers automatically. However, you should also check in Windows Update for them (check for new updates - optional and important).) With some computers this could be the result of static at the USB ports. Disconnect all of the external devices and the power cord (computer and the outlet). For a laptop, also remove the battery. Then press and hold the power button for 30 seconds. Then put the battery back in (if applicable) and reconnect all of your cables.

For the power savings settings, again for Windows 7, right click on the desktop (anywhere there are no icons or running programs). Select Personalize. Then click on Screen Saver then choose Change Plan Settings. Next click on Change Plan Settings (for the active plan). Then click on Advanced Plan Settings. Scroll down to USB selective suspend.

Did you install the Canon driver, full software or the OS driver? Can you print any documents? (Sometimes the scanner will not respond but the printer still works.) If you have documents in the print spooler, you may need to stop and restart the spooler. (One way to do this is to launch the Command Prompt window (run as administrator for Vista or Windows 7). Start > All Programs > Accessories > right click on Command Prompt and choose Run As Administrator. Type "net stop spooler" without the quotes followed by enter. On the next line, type "net start spooler" again without the quotes and press enter. Now restart the computer.

If the printer works, but the scan buttons do not. If you connected the USB cable before installing the Canon driver, you have a generic driver that may not run the scanner. Uninstall the driver, unplug the data cable and then reboot the computer. Then install the full featured software (if available) from Canon http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp210?selectedName=Specifications#DriversAndSoftware . Next try to scan from the computer. You need to set up the full software with destinations for the scanner buttons and the monitoring program must be running. (If you use the basic driver, the scan buttons will not work. In Windows XP, Vista or 7, you can acquire scans with Paint. File > Import from Camera or Scanner > New Scan. Vista comes with Photo Gallery that can also do this (it can be downloaded for XP and Win7). Vista and Windows 7 also include Windows Fax and Scan to acquire scans.

If the unit still fails to work at the current computer, try connecting it to another (with known working USB ports). If it still fails, then the USB port has failed in the all-in-one. This could be another static issue. With the printer on, unplug the cables (data and power from the printer, outlet and the computer). Press and hold the power button for 30 seconds to a minute. If this doesn't help, if the printer is under warranty ask Canon to repair it.

I hope this helps.

Cindy Wellls

Apr 24, 2011 | Computers & Internet

1 Answer

Can not scan error code 00000015 , I have just updated to windows 7, scanner worked well with windows XP


Just uninstall and reinstall the printer driver because it is outdated in windows 7 operating system. If still not printing, try to download free software for windows 7 compatibility

Jan 05, 2011 | HP PSC 750 All-In-One InkJet Printer

1 Answer

Dell Photo Scanner / Printer / FAX All-In-One (AIO) Model 964 getting "Printer cannot communicate with computer" error. Technician failed to solve problem remotely over the phone ever after installing the...


Unfortunately on their website it isn't listed as supported by windows 7. Also when a new operating system comes out there is always a lot of issues in the beginning. I have seen quite a few windows 7 problems of this nature. My first question would be did you run the setup in compatibility mode for windows vista? This would be the first thing to try.
Thank you,
Lee

Jan 30, 2010 | Office Equipment & Supplies

1 Answer

I just got Windows 7 and just now installed Lexmark X125


Most likely the printer driver on the CD is not compatible with Windows 7. Download the latest printer driver from Lexmark. Click on this link to their WEB site :-
http://support.lexmark.com/index?page=home&locale=EN&userlocale=EN_US&segment=DOWNLOAD

Jan 29, 2010 | Lexmark Pro X125 All-In-One InkJet Printer

1 Answer

I am having problems installing canon iP5200 with Windows 7


Did you upgrade the computer from Windows XP to Windows 7? If so, did you uninstall the driver before you did the upgrade? The old driver files may be causing the problem.

To fix, go to this link, and in the search box in the center of the screen type "windows 7" and click on the Search button. Then select the link "ERROR: Cannot communicate with the printer after upgrading to Windows 7". There will be step-by-step directions for resolving your problem.

Dec 29, 2009 | Canon PIXMA IP5200 InkJet Photo Printer

3 Answers

My brother MFC490CW is not playing nice with windows 7


Visit the Brother website
http://www.brother-usa.com/
See if you can find an updated driver for your 64 bit Operating system . Download it and save it to your desktop. Remove the old driver then install the updated one this should fix the problem. But if you can't find an updated driver, contact Brother.

Sep 04, 2009 | Brother MFC 6490CW InkJet Printer

1 Answer

My windows 7 won't send anything to my dell 810 printer to be printed. The scanner part of it works but that's it. Why won't it send anything to be printed???


Uninstall the Windows 7 drivers, disconnect the printer, download and install the drivers from Dell's support site and reconnect the printer.

Good luck!

Apr 16, 2009 | Office Equipment & Supplies

1 Answer

Kodak 5100 won't print with Windows 7.


I've had the same problem for some time, but recently found a fix. Those sneaky folks at Kodak updated their Vista driver for the ESP series, and it works with Windows 7 now. Oddly enough they haven't advertised this fact, but it works none-the-less. Now, you're going to have to uninstall the Kodak Home Center, the driver and anything else associated with Kodak. You need to manually go through the Program Folder and delete anything Kodak. Make sure you set explorer to show hidden files/directories, and go to Program Data and delete any thing Kodak. Finally go to users appdata and delete anything Kodak in all the sub folders there. Then download and install the new May 1 drivers from the Kodak site:

http://www.kodak.com/global/mul/service/downloads/DownloadLookup.jhtml?pq-path=9103/13657/13660&product=EKN035329

Note: They are the Windows Vista drivers, but they do work on my Windows 7 machine.

You'll also notice that they've updated their installer program.

Hope this works for you, and if it does spread the word!

Mar 06, 2009 | Kodak EASYSHARE 5100 All-In-One Printer

2 Answers

Error Message "Communication Not Available


Please open the link and follow the instructions this will definately resolve the issue, and please respond with comments to impove better service and resolution

Communication Not Available" Error When Sending a Print Job

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=true&docid=2AA10ED87ADC4C0EE040A68F5B285B98&journalid=45AF3C8CB5A7BDF9E040A68F272874F0&l=en&s=gen

Regards

Feb 04, 2008 | Dell 810 All-In-One InkJet Printer

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