Question about HP Photosmart C6180 All-In-One InkJet Printer
Please perform the below steps on the front panel of the printer to resolve the issue.
Press and Hold the "Print Photos" &"Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo"
Press and release in sequence"Red Eye Removal","Print Photos","Red Eye Removal".
Display should say “Support” and display the FW rev (something like R0616R)
Press and release the right arrow button until the display says “System Configuration Menu.
Then Press and release the "OK" button.
Display should say "Hardware failure status: Clear. Press OK to clear".
Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer.
Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. it will say printer preparation occuring - do not interrupt.now try to print a self test page and see what happens.
Make sure that you do these steps:
1) Load letter, A4, or legal unused plain, white paper into the input tray.
2) Make sure that the printer is on and loaded with unused plain, white paper.
3) Press Setup . The Setup menu appears.
4) Press the down arrow button to select Tools , and then press OK .
5) Press the down arrow button to select Self-test Report , and press OK . The self-test report prints.
This should fix your problem.
Posted on Aug 19, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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