Question about Brother FAX-8360P Plain Paper Laser

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Brother 8360p has faxes in memory but will not print them. All the faxes ar going into the memory now. It has paper and toner, check by making a copy. the menu 2 5 4 fax command doesn't do anything, says warming up and the goes back to sleep.

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I have seen a few Brother faxes do this. I fixed them by turning off the power, holding down the clear/stop button and keep holding it down while you turn the power back on. Keep holding it for a few seconds then release. This will clear what ever is in the memory that is locking up the memory print. Note: you will lose any received faxes in memory by using this procedure.
This may help you restore your fax to a operation condition.
Good Luck and Thank You for using Fixya.

Posted on Aug 19, 2010

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Posted on Jan 02, 2017

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1 Answer

There is a black line on the right hand side since the toner has been changed


There is probably a defect with the new toner cartridge, either on the drum itself or somewhere else inside the cartridge. You'll need to replace it with another one.

Mar 23, 2011 | Brother FAX-8360P Plain Paper Laser

Tip

Get the most from Brother Drums and Toner - Stop Early Failures


Brother laser printers, fax machines and multifunctions all use a toner reclaim system. That means the used or left over toner (along with paper dust and debri) is recycled into the new toner cartridge supply. There is no waste section for the leftover toner and debri. This design is efficient however their are some short falls that you need to address. The toner cartridge supply is slowly contaminated with debri and dust that will send the cartridge down prematurely if your not using a good quality paper.

In addition, Brother Drum Units (ie DR-400, DR-500, DR-510, etc...) are expensive and suffer from the same premature failure problems. There is a charging brush and transfer roller inside the front top inside of the drum that drags on the drum surface to charge and discharge it properly for toner transfer. If you use poor quality the built up paper dust and debri interferes with this system and ultimately prevents it from working prperly. Here's a photo of a newer drum that failed due to the use of poor paper. Note the paper dust embedded in the transfer roller (top), caught up in the charge brush (center) and actually laying on the drum (bottom).

3342cc3.jpg
Here's a closeup of the charge brush so you can see the problem better below.

2e1679c.jpg
Below is the damage that bad paper caused. This DR-520 drum pictured is rated for 25,000 pages but due to low quality paper lasted just over 7,000. This was caused by a "Store Brand" paper.
b11fcf3.jpg

Here below is a photo of the inside of a brother toner cartridge contaminated with paper dust and debri due to la ow quality super store brand paper. Note all the white paper dust in the toner.
b1b1994.jpg
To get the full yield from your Brother supplies, simply use GOOD QUALITY PAPER. STAY AWAY FROM STORE BRAND PAPERS as they go out on low price bid rather than to meet a tight quality standard. I would recommend a HP Brand paper as it's an "ALWAYS KNOWN GOOD" paper. The cheapest on the HP branded papers is HP Office and it works well.

Hope this has helped you understand the importance of using good quality paper in your brother machines. If you found this helpful, please rate it with a FIXYA as significant time and effort was used to help you.

Thanks and Happy Printing


on Aug 30, 2008 | Brother FAX-8360P Plain Paper Laser

1 Answer

I need driver for win7 for my brother fax 8360p


not avable from brothers as yet. keep checking windows web site for drivers.

Aug 10, 2010 | Brother FAX-8360P Plain Paper Laser

1 Answer

Hi - it says on the display printing online but nothing is happening


Turn off the power, hold down the red clear/stop button while turning the power back on. This should reset whatever has locked up the printing memory.
Good Luck and Thank You for using Fixya.

May 27, 2010 | Brother FAX-8360P Plain Paper Laser

2 Answers

Our fax machine is out of toner in the office and


ask if your telephone company has autoforward features on your phone line, you can auto forward all incoming calls to another fax number. you can ask your telco for the codes to activate auto-call-forwarding.

Nov 03, 2009 | Brother FAX-8360P Plain Paper Laser

1 Answer

Faxs received are blank. Copies are printing


Can't happen. Someone is faxing papers upside down to you.

Copying and receiving faxes uses the same exact printing process.

Oct 26, 2009 | Brother FAX-8360P Plain Paper Laser

2 Answers

Brother FAX 8360P comm.error


It could be line noise on the phone.., which allows phones to work ok, but causes problems with faxes. See this document from the brother website concerning comm.error:

http://welcome.solutions.brother.com/BSC/public/us/ca/en/faq/faq/000000/000100/000067/faq000167_000.html?reg=us&c=ca&lang=en&prod=fax2800_us&Cat=11

Would recommend having the phone company run a line check to make sure the phone line is clean of interference !

Jan 21, 2009 | Brother FAX-8360P Plain Paper Laser

2 Answers

Clearing memory Brother 8360p


Press quickly......MENU 2864 then press 91

Oct 16, 2008 | Brother FAX-8360P Plain Paper Laser

2 Answers

How do I get it to print docs in memory?


Does the fax machine produce a copy? If there is a paper jam/toner error, this needs to be sorted first. What is on the display?

Aug 20, 2007 | Brother IntelliFAX 5750e Laser Fax

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