Question about Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum

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Ref. dc11 I need to know how to completely dissassemble the cyclone pack (incl. drawing, if possible). It is pretty clogged with fine concrete dust. thank you for your help.

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1 Answer

Root cyclone 12 loss of suction. How do I solve as both filters have been cleaned


Hi Pat, it's Jack at Dyson.

Performance issues are usually simple to resolve. DC11 has two filters - the 2-part pre-filter (the yellow plastic outer casing the the blue foam inner section) should be washed at least once every three months. The post-filter is engineered to last the lifetime of the machine without maintenance or replacement. If you have washed the post-filter, unfortunately this may have caused damage and we would recommend replacing it.

It sounds as if your machine has a blockage somewhere in the floor tool, wand or hose. To locate and remove this please follow the steps shown in our online support guide: http://www.dyson.com/support/dc11/dc11-sy-allergy/using-my-dyson-list/redirect-to-dc11filterwashvid/dc11filterwashvid/flo-dc11-gen-blockage-procedure6

If you'd like some further advice from our experts after you've given this a try, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dec 01, 2013 | Dyson DC11 All Floors Bagless Canister...

1 Answer

Dyson DC11 turbo head not spinning - it feels like the selector button has broken inside and is locked to not spin. is there a way to disasembel and maybe glue or fix the selector?


Hi Andrew, it's Jack at Dyson.

With the exception of the sole plate and brush bar, the Turbine head is manufactured as a complete assembly. We wouldn't recommend attempting to dismantle it as we can't guarantee this won't cause damage. You might want to take a look at our Support guide, as it may be possible to resolve the issue with some simple troubleshooting:

http://content.dyson.com/support/help.asp?article=342&product=DC11-SY-ALLERGY

If you would like further advice after giving this a try, you can reach our experts directly by emailing askdysonUS@dyson.com

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 03, 2013 | Dyson DC11 All Floors Bagless Canister...

1 Answer

HOW DO I REASSEMBLE CYCLONE ASSEMBLY DYSON DC11


Dear John,

Thank you for your inquiry. We do not recommend disassembling your cyclone assembly, as a result there is not a diagram available. However, we would like to provide further assistance. Please call us directly at 1-866-693-9766 (US) or 0800 298 0298 (UK). We look forward to speaking with you.

Best wishes,

Jessica

Jul 24, 2012 | Dyson DC11 All Floors Bagless Canister...

1 Answer

My dc11 has suction through the hose but when put foot on it dont suck up


Hi there,

I'm sorry to hear you're having difficulties with your DC11. To determine why the machine doesn't seem to be picking up as well as usual through the turbine head, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc11/dc11-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-seals-for-damage

In normal use, the filter needs to be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

This should resolve the issue, but if you'd like any further assistance, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 15, 2012 | Dyson DC11 All Floors Bagless Canister...

1 Answer

Not picking anything up


Hi there,

I'm sorry to hear you're having difficulties with your DC11. From your description of the issue, it sounds as if you may have a blockage in the turbinehead. To check for and remove any blockages, please follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc11/dc11-all-floors/maintaining-your-dyson-machine/how-to-remove-a-blockage/from-the-turbine-head/turbine-head-maintenance

This should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 09, 2012 | Dyson DC11 All Floors Bagless Canister...

1 Answer

How to clean the root cyclone on a dyson D11 Hepa


Hi there,

You can find information on how to clean the clear bin and cyclone pack in the DC11 user guide - in case you don't have this to hand, you can download a copy here:

http://media.dyson.com/downloads/us/floorcare/manuals/dc11_opmanual_usa.pdf

You can remove any debris from the shroud using a soft brush or dry cloth, but never attempt to wash or submerge the cyclone pack in water, as this may cause damage.

If you'd like any further advice on the best way to clean and maintain your machine, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jan 28, 2012 | Dyson DC11 All Floors Bagless Canister...

1 Answer

Please help I cant replace the drum after I took it off It should fit easily but wont


Hi Peggy,

I note your question was posted in November, so hopefully you've been able to resolve this issue. However, if you do need guidance on reassembling and replacing the clear bin and cyclone pack on the machine, please visit our online support guide for this model:

http://support.dyson.co.uk/support/dc11/dc11-all-floors/how-to-use-your-dyson-vacuum/emptying-the-clear-bin-step-1


If you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Nov 04, 2011 | Dyson DC11 All Floors Bagless Canister...

1 Answer

Where is the on / off switch located on a dc11 please?


the button is located on the top left on the rear of the machine. It's a Yellow circular button with a circle and a vertical line in middle of it.

Here's a copy of the Owner's Manual for the DC11

Hope this helps

Apr 13, 2010 | Dyson DC11 All Floors Bagless Canister...

1 Answer

Need manual for Dyson DC11 Allergy Bagless turbo head


Hi,

You could download the Manual from ;-

http://safemanuals.com/user-guide-instructions-owner-manual/DYSON/DC11-_E

You need to have Acrobat Reader to View this .pdf file

Let me know, if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Nov 23, 2009 | Dyson DC11 Allergy Bagless Canister...

1 Answer

Dyson DC11 cut out whilst in use and won't start again. Plug is fine, problem is at vacuum end.


I have read that it is due to an internal safety mech. that reacts when the motor is pulling to much current and shuts down for safety.If you only get 5 min or so before it happens then that is your problem. Dysons have no reset switch so you cannot force it and some other brands take 24hrs to reset. Make sure you have no clogs in you vac. If none exist then I would refer to the company. good luck!

May 10, 2009 | Dyson DC11 All Floors Bagless Canister...

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