Please disconnect the printer from the PC, uninstall the software from the PC and then use the original software to install once again. Then connect your printer to the PC as the hardware( printer) will be detected and installed.
Now do the printing test, do the head cleaning procedure.'If this wont give any result I am afraid the head has to be replaced.
Confirm the availability and cost before replacing as new models come cheaper than the cost of a head.
I hope this helps as you make this last try. Good day
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