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Cant fax or rec but have line - Office Equipment & Supplies

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It would help if you gave make and model...however "generally" if a fax can't send or receive but there is dial tone..what I would do first is call the fax machine from a telephone and see if it attempts to answer( do you get the tones in the earpiece of the calling telephone.??) if not try the machine on another line to eliminate the line...after that you could have an NCU, MODEM or Main PCB fault depending on make and model.

Posted on Aug 22, 2010

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