Question about Xerox Phaser 6250DP Laser Printer

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Xerox 6250 - Jam at Registration Roller

I have 3 Xerox Phaser 6250 printers and they are all having the same problem. On almost every print job, the printer acts like it's going to start the job but first sheet of paper is does not get picked up by the D-shaped pickup rollers, it just sits in the paper tray. I get a "Jam at registration roller " error, but there is no paper jammed anywhere in the printer. I have followed the instructions on the other solutions on FixYa as well as the Xerox support site, checked and cleaned all the rollers and looked for scraps everywhere I could. Any ideas? Thanks!

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  • virchow Jan 06, 2009

    i have the same problem.
    says jam at registration roller, but I can't find a jam. the roller does not spin freely. I don't see the d shaped tabs.

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Use the bypass tray and print from it.
and replace the mechanisn and rollers pulling the paper from the bottom tray.

Posted on Mar 01, 2012

  • Chris Redman
    Chris Redman Nov 03, 2013

    A good idea for a temporary work around, got me out of a hole, thanks.

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  • 2,072 Answers

Are the tabs in those D shaped rollers broke?
They will snap off into the shaft, but still be on the shaft. Not uncommon.
reach in and hold the steel shaft with one hand and see of those rollers spin freely. If so the plastic pins inside the roller have broken. It is not uncommon on that machine. Pop one off and see if there is a plastic pin inside the roller.

Posted on May 02, 2008

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Ik heb een deregelijk probleem gehad, ook bij merdere printers tegelijk. De oorzaak was achteraf logisch. We hadden een nieuwe zending briefpapier waar een bepaalde film op zat waar de printer niet tegen kan. Logisch, want het kan niet zijn dat alle 3 printeres tegelijk hetzelfde mankeren.
Ander papier erin. De eerste hoeveelheid zal nog problemen geveb tot der olletjes vrij zijn van de vettigheid.
groeten,

G.Eijken te Hoorn

Posted on Nov 15, 2008

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Posted on Jan 02, 2017

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I use to have the same problem, but downloaded a fuser patch at the Xerox site:

http://office.support.xerox.com/SRVS/cgi-bin/webcgi.cgi?new,kb=Phaser_6250,company=%7B5AC8CA72-62D5-4658-8D6F-D2F393C98A63%7D,ts=xo,ques=ref%28security_level%29:1,ques=ref%28Country%29:45,/,case=R1001052703

if that link doesn't work, go to the Xerox site and look in the area:


Home > Support & Drivers > Phaser 6250 > Knowledge Base
ID: R1001052703Phaser 6250 Support Knowledge Base Jam at Registration Roller (code Jam RR)

Follow the instructions and hopefully your printer problem will be resolved.

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http://office.support.xerox.com/SRVS/CGI-BIN/WEBCGI.cgi/,/?St=842,E=0000000000019251353,K=6024,Sxi=13,Case=obj(19377)

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How Brave is Jan?

Doubt it be the fuser(100 000life), "just magenta dots".... fuser would be "all smudged" or "black marks" , "the print rubs off" , "paper is creasing or jamming"

Can prove it by stopping a print (open door) when paper is1/2 way threw machine, you need to stop it before it goes threw the hot bit, so you can tell if the hot bit (fuser) puts the marks on the paper.

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It will be the imaging unit ( 30 000 pagelife Ouch$ ) or possible leaking toner (if aftermarket)

Remove imaging unit and inspect film you should find image of lines, dots are usually chips or sticky stuff on drum surface, carefull no oily human fingers on surface please.

When stopping machine mid print and perfecting your timing, pull out the imaging unit and look at replica of your print notice if marked and where.

Hope this helps



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Hi clwest: I hope that this will help you.

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