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My ps3 is not playing games or movies.the reason why is because i accidently moved it when playing a is making a scratching i have to sent it for repair.can you give me your expert opinion on the problem.thank you.

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  • Armando De La Torre Aug 19, 2010

    the model number #CECH 2001B

  • Armando De La Torre Aug 19, 2010

    I would take the advise into consideration.thank you

  • Armando De La Torre Aug 19, 2010

    I would take the advise into consideration.thank you



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If you have had your PS3 less than a year then I would send it in because you should be able to get it fixed under warranty. If you have had it long let me know the model number of the system you have any I will give you the steps to realign the drive.


Posted on Aug 19, 2010


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1 Answer

My ps3 console will not play game discs for some reason! It will play movies just fine but not games HELP!!!!!

The Playstation 3 is a wonderful video game console, however, with heavy usage, the laser does eventually burn out. The first signs of the laser starting to burn out is that your game will start freezing during game play. Eventually the game will stop reading altogether (even though movies sometimes still work). Eventually movies will stop working and the whole laser will eventually die.

The following website sells PS3 lasers and also performs repairs:


Jun 17, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

My ps3 its not playing games or movies.i think the reason why is because i moved it while playing a movie. now is making a scratching i need to sent it for repair.can i get your expert opinion on...

You may have to try the power cycling procedure more than once before it is accepted. Try power cycling it by unplugging it & waiting a minute or 2, put the plug back in, press and hold the power button until you hear 4 beeps (1-1-2). As soon as it ends the 4th beep take your finger off the button. It should show a screen that says something like "attach the usb cable to your PS3 and the controller". Once you do that, just follow the online prompts. BE WARNED: THIS PROCEDURE MAY RESULT IN THE COMPLETE LOSS OF ALL SAVED GAMES, DEMOS, & ETC. Hopefully following these steps resolves your problems. Please leave feedback and a rating vote on this information I've provided.

Aug 19, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My new 3.15 ps3 won't play blu-ray but will play everything else no problem. no problems to play games or to play normal dvd's. When playing a blu-ray the UNIVERSAL part at the start of the movie plays...

f the Blu-ray Disc does not support 1080p 24Hz video mode, the video output may not display properly.

If a Blu-ray Disc movie is not loading properly or is freezing on a title screen, this may be caused by the PLAYSTATION 3 attempting to download BD-Live content from congested movie studio servers. If you experience this issue, you may choose to temporarily bypass the BD-Live content until the congestion at the movie studio servers has cleared.

Go to Settings icon (Settings) > Video Settings icon (Video Settings) > [BD Internet Connection], select "Confirm". Then reload the Blu-ray movie and the PLAYSTATION 3 will prompt you if you wish to allow the disc to access BD-Live content. Choose to not access BD-Live content to see if the movie will now load.
For some reason you seem to think this is a PS3 problem. Why do you think this is a PS3 problem? If you can play PS3 games, then I will say it is not a PS3 problem, as all PS3 games are on Blu-ray, and if you were having problems playing PS3 games, then that could account for the movie not working.

Since only the movie isn't working, I am going to say you have a defective Blu-ray disc. Did you just buy this movie, or have you viewed it before using the PS3? If you have never viewed it on the PS3, then the problem lies in the disc, and you need to take it back and have it exchanged.

If you have played the disc in the PS3 before (the PS3 you are having a problem with, not a different PS3 or Blu-ray player), or you still think it is a PS3 problem, then use the "Disc Troubleshooting" support page. Normally, if a Blu-ray movie will not play, it won't play at all, and it is because the Blu-ray laser has gone out. It sounds to me that the disc is bad, but this is only going on the information you have supplied.

Here is the Disc Troubleshooting support page mentioned above:…

Sorry, I just noticed you gave a UK link. Here is the support page for the UK. You will have to do a search on the site to find the Disc Troubleshooting page for your region.

Okay, here is your Disc Troubleshooting page for the UK:…

Mar 27, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

The games will keep freezing no scratches on the game

Try getting a lens cleaner disc. You should be able to find one were you get your games and/or movies.

Dec 14, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Can watch movies (not blu ray) and play ps2games (not ps3)

You need a new blu-ray laser. model number kes 400aaa. takes about 30mins to change out.

Jun 17, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

My ps3 wont play my games but will play my movies

the lense for the games is dirty or scratched and will need to be sent into sony to be repaired, usually cost around 100 dollars

Jun 15, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 will not play disks screen turns to black

this is the problem of graphics. ur graphics chips set was not able to run the movie,game etc....
u have to repair ur play station......

Mar 02, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Playstation 3 freezes up while playing any game

This does typically sound like an chip overheating. If you have checked your discs and they are in good condition with no scratches then is would suggest that there is a graphics chip error due to being faulty or overheating. My advice is to take your PS3 to your local repair agent to be assessed correctly. Has the PS3 been chipped to play pirated games. This could have caused an issue with your PS3 as well.
If you do now want to spend money sending the PS3 into an authorised repair agent then my advice is.
1. Take your machine to your local games store and test one of thier new games on the system to confirm it is a PS3 error and not a disc error.
2. Alternatively you could hire a disc however some rental stores do not take good care of their discs and it we want to establish that the issue is console related first.
3. If the same problem occurs again then you will need to take the console to the authorised repair agent to get assessed correctly.
4. If the issue appears to be related to scratches on the discs then you will need to take them to your local rental store to have them cleaned or resurfaced.

Game discs often have much larger quantiies of data to transfer and this is why it may appear confusing as your console can still play movies ok. If there are scratches on the surface of the discs then for the same reasons as mentioned above the movies will play as there is less data passing and therefore scratches will be effecting less data than on a typical games disc.
If you have any other questions please leave a message for me and I hope this information has been helpfull.

Dec 02, 2008 | Sony Playstation 3 (PS3) Console

1 Answer

Play Station3 60G

Check for scratches on the game disc.

Aug 04, 2008 | Sony Playstation 3 (PS3) Console

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Ps3 won't play blue ray discs

try reseting the drive by holding down the eject button for 10 seconds

Nov 15, 2007 | Sony Playstation 3 (PS3) Console

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