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When i turn on phone it comes up with a blue backgroup asy SIM BLOCK and 911 in bottom corner but can't move past that screen

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Sim blocked means that you have blocked your sim by entering wornd puk code too many times. now u either buy a new sim or go to ur network providers costumer care center if u want same no. and they will issue u a duplicate sim & they will charge u ofcourse

Posted on Aug 19, 2010

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You've tried the SIM in other phones which was an excellent idea...

Is the SIM carrier the same as the phone carrier? i.e. AT&T SIM in an AT&T phone? If it's different carriers the phone may be locked to a different carrier than the SIM. Is it a prepaid phone and you're trying to use it with a postpaid SIM account?

Are there indications of function on the screen? Such as the phone handset with a red line through it or an airplane icon? e.g. airplane mode may be turned on which turns off the wireless functionality and leaves you access to the other handset functions like games, apps, music player. (some phones will ask you if you want to turn off airplane mode when you try to use something wireless, but not all...)

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