I was shredding one of the ever present junk mail letters that had a paper version of a credit card attached. About 1/3 way through the credit card the printer started to struggle so I did a reverse to remove the credit card. I finally got it removed but now I can't get the shredder to work again. It will not go forward or reverse or even make any noise. I tried to pick as much paper out of the gears as I could.
Please ... unplug your shredder before doing this.
It sounds like you were on the right track picking paper out of the gears. The problem is that the paper can get really jammed up in there, especially when you use the reverse.
I found that I needed to use a combination of a small screwdriver with at least a 3 inch long blade to push the jammed paper through. The I use needle-nosed plyers to pull the paper through the other side.
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The most likely cause is that the shredded paper, has tightly wrapped itself in the blades. One possible cause is by shredding labels (like Avery Labels) or any paper which has adhesive on it. (Causes it to attach the cut pieces to between the cutters.) It reaches a point where there is so much bound up on the blades that even a single sheet of paper will cause an overload.
The fix is simple to describe, but difficult to accomplish. You must go in and manually remove all of the paper bound up in the blades. It's not easy, I found that using a needle nose pliers worked best. Lot of digging and tugging (paper will pack between the blades very tightly). Sometimes a small, slotted screwdriver will aid in being able to pry out bits and pieces (it's not going to come out in anything but small chunks; at best).
Don't forget to unplug your shredder before you start; those blades are sharp.
This happened several times with my last shredder *Royal), but not once with my current shredder (Fellows). I tend to believe that the better quality shredders are worth the extra money.
But any shredder will become a problem if you shred labels (like Avery) or paper products that has adhesive on it. (Another common mistake is shredding junk mail that has any kind of adhesive associated with it. Best to open and check first.)
One other thing, ALL shredders need to be oiled on a regular basis. They make special oil for this, you can usually find small bottles of it at Wally World or the like. Best practice is to squirt some shredder oil in a serpentine pattern. over a piece of paper to be shredded and run it through. Do this whenever you empty the shredder bin. (Important for the life of your shredder.)
The shredder may be so clogged, with plastic for example, that the motor overheated and went into thermal shutdown. It also is possible that the input sensor is blocked. My experience with shredders that have been used to shred any type of plastic or plastic coated paper is that they are a complete mess inside.
Simple to solve! Get some longnose pliers or strong tweezers. Unplug the beast. You do not want to shred your finger nails, or your fingers. Flip the mechanical part upside down. You will find small pieces of papers near the rollers. Pull them out with tweezers or pliers. Keep hands out of harm\'s way, plug shredder and make it run in reverse for 1/10 of a second. Unplug and remove more paper impacted in between rollers. Repeat last two steps until no paper is seen by the rollers. Plug and continue shredding your papers
Piece of advice. Do not shred your credit cards in shredder. Scissors are cheaper and do not mess your shredder!
I was having the same problem with my shredder. I called
customer service; I was informed it was the gears on the inside of my shredder.
My shredder is no longer under warranty. However, she is mailing me out the
part I need for a small fee. Their customer service number is 1-800-327-8508 in
the USA and international only 1-310-793-5650. I do hope this help you!
Silly question if it shreds paper fine but....when did you last oil the machine.???
Cross cut shredders need to be regularly oiled..( pour some shredder oil across the cutting blades).
It may just be that the credit card is too thick!
Some shredders aren't designed to shred anything more than paper. Credit cards, staples, paper clips and the like could have jammed it up. Try running the shredder in reverse and oiling the blades. More help with paper shredder oil here: http://hubpages.com/hub/Paper-Shredder-Oil
If you can't get the paper shredder up and running, it looks like you might have to pick up a new paper shredder. Paper shredders can be pretty cheap though, great guide to cheap paper shredders here: http://hubpages.com/hub/Best-Paper-Shredders
I have seen paper shreds build up inside the cutter housing on this model. It grows into a big tumor inside and places a lot of resistance. You will have to take it apart and clean it thoroughly. Also, oiling the cutter asm.
I have the Infoguard SX100M Axeus, sold by Staples. Only the reverse was working, UNPLUG and open back cover, the paper mechanical switch was working fine, red side switch, the gears and fuse were all ok, I think something on the circuit board was fried. I switched the BLACK and WHITE wires with each other going to the shredder motor, thus when I switched it to reverse, it would go foward and shred. Its working now, only in reverse.