Question about Insignia DVD Player with MP3 Playback/JPEG Viewer

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Insignia DVD player NOT WORKING

My insignia dvd player is not loading and saying an already played dvd is unknown. it has occered for over 2 weeks now. I have had it for only 5 months and Best Buy wont exchange it. how can it be fixed?

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  • orion717 Aug 10, 2008

    My player does the same thing, but if I unplug it for 15 or 20 minutes it works......for all of 10 minutes then it freezes. Could this be a thermal problem?

  • kathlene_boy Aug 26, 2008

    my dvd player keep saying unknown disc

  • justmebyron Aug 30, 2008

    I've had the same problem as well; while watching a DVD it suddenly freezes up, then when I stop it and push Play again, it won't load. I eventually get either a "No Disc" or "Unknown Disc" in the upper lefthand screen. I try 5 other DVDs, and all of them get the same remark. And on the chance I do get the DVD player to start again, it only plays for 20 seconds, then freezes up again, and the whole thing happens all over again. 

  • kyahgray Nov 25, 2008

    my dvd player keeps saying unknown disc and im trying to fix the problem.. only had it a couple months, looking for a solution

  • Anonymous Nov 30, 2008

    I have the same problem and i even returned it once, getting myself a new one, and now that one is doing the same thing. Don't buy this product.

  • Anonymous Apr 17, 2009

    i have tried both solutions and nothing... i still get a message saying "no disc" , i bought the player for my teen he just told me it wasnt working, and NEVER has.... i cant find the reciept so any help would be awesome....

  • Letty Griffin
    Letty Griffin Mar 03, 2014

    I have loaded DVD - screen says "open" nothing happens how do I play it



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Try picking up the dvd player from the back, or side and resting it on it's side or front. It works for me 90% of the time when getting the no disc or unreadable message. Especially if it's like 3/4 of the way through a disc and starts stopping and skipping

Posted on Dec 02, 2008

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Hey jgconstable,

Before seeking repair assistance, there are a couple of options that you may wish to try out at home.

First, you may want to try cleaning any affected discs if you are only encountering this problem with a select few titles. Any kind of contaminant (dirt or lint) can often cause optical devices to not recognize a media title that is inserted. I would suggest checking each disc that is affected for any signs of scratches, and try cleaning them with a soft, lint-free (typically microfiber) cloth. Remember to use gentle, outward strokes from the center of the disc towards the outer edge.

Second, you may want to try cleaning the lens of the player itself. Many retailers (including your local Best Buy™ store) often sell commercial cleaning kits that are designed to be inserted directly into the player, in place of a normal CD or DVD.

If cleaning doesn't resolve the problem, you may wish to attempt resetting the player. Many DVD players will have either a physical reset button located someplace on the exterior casing, or be capable of a "soft reset." A soft reset is typically done by pressing and holding the power button for five to ten seconds, but please keep in mind that your owner's manual would have the most detailed information on how to reset the player to the original factory settings.

Should the player continue you malfunction, remember that you can always bring your DVD player into your local Best Buy™ store for service and repairs.

Hope this helps you out.

Go Ahead. Use Us.

Posted on Jun 10, 2008


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