Question about Epson Stylus CX6400 All-In-One InkJet Printer

2 Answers

Not printing image or text

Hello to all,

I put new ink into the printer (making sure the plastic covers where off).
the printer will not spray ink onto paper...the computer says printer is ready and indicates there are no problems with communication, etc.

the display of ink capacity shows all ink full.
still no ink getting to paper
thanks
Roland

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2 Answers

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I suggest first trying to reseat the cartridges then do atleast 3 head cleaning thru the printer driver. so that if it was clogged it would flush any dried ink. after that dod a nozzle check to see if there was any improvment. if you do see some improvement i'd do a couple more if not id call epson if you were under warranty.

Posted on Jun 13, 2008

I am An Epson authorised repair agent here in New Zealand...the symptom you have is either a failed head or a failed logic PCB or both, Epson recommend replacing both at the same time, it is nothing you have done that has caused this issue, if it is warranty, it should be replaced by Epson, if it is outside warranty then it would not be worth fixing, In my opinion Epson are good printers, and only a small number of printer do this fault. it is unfortunate but not unheard of and I would not say it is a common problem.

Posted on May 06, 2008

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2 Answers

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This may sound simple, but did you remember to remove the tape covering from the ink cartridge before installing it? If so, run a self-test and let me know the results:

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