I put new ink into the printer (making sure the plastic covers where off).
the printer will not spray ink onto paper...the computer says printer is ready and indicates there are no problems with communication, etc.
the display of ink capacity shows all ink full.
still no ink getting to paper
I suggest first trying to reseat the cartridges then do atleast 3 head cleaning thru the printer driver. so that if it was clogged it would flush any dried ink. after that dod a nozzle check to see if there was any improvment. if you do see some improvement i'd do a couple more if not id call epson if you were under warranty.
I am An Epson authorised repair agent here in New Zealand...the symptom you have is either a failed head or a failed logic PCB or both, Epson recommend replacing both at the same time, it is nothing you have done that has caused this issue, if it is warranty, it should be replaced by Epson, if it is outside warranty then it would not be worth fixing,
In my opinion Epson are good printers, and only a small number of printer do this fault. it is unfortunate but not unheard of and I would not say it is a common problem.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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It is not clear which print head you changed. some time the printer, if it has 2 different print head, for black and color, you may have to try changing the black print head.
But before doing all that , make sure that the ink cartridges are full.
print an alignment page and then try to make a standalone copy.
clean the ink cartridge with lint free cloth. Also check the preview of the text before printing.
You may also try to do a complete uninstall and then reinstall of the printer driver.
Make sure that the plastic protective tape on the new black cartridge is off. This is a simple mistake that many of us have made.Also, make sure the cartridge has been put in place properly. Perform a head cleaning on printer and do a printer alignment. If you are using a re-fill, try using the manufacturer's ink cartridge.
I have used the printer series that you have for years, and once in awhile, I get a new cartridge that won't immediately print. Often, there is just a bit of dried ink residue on the print head, and that won't allow the cartridge to work correctly.
Some simple things to try are :
1) Remove the black cartridge. and take a damp paper towel and gently swab the print head area. Next, apply some pressure to the sides of the black cartridge, until you see black ink oozing out of the print head. Repeat if needed. Once the ink starts flowing, blot off the excess, and install the cartridge.
If you can't get ink to flow, then the cartridge might be bad. Most of them have an expiration date on the packaging.
Check to make sure you have removed the plastic covering on the new ink cartridge contact.
Run a calibration/alignment test on your printer. (If you're not sure how to do this, Google "how to align cartridges on----- your modle printer).
Finally, you may want to do a "hard-reset" on the printer. Turn it off, unplug it for 30 seconds and try again.
Check the waste recepticle under where the ink cartridges rest in the home position. Over time, ink sprayed into this cup during cleaning cycles builds up to form a small mountain of congealed ink. If this gets too high, it makes contact with the printhead and drags ink across all your prints. If there is a ***** of ink present, scoop it out with a spoon or a popsicle stick.
1- Turn the printer on by pressing the power button. Usually, the power button is located on top of the Lexmark printer. If the Lexmark printer does not power on immediately, then hold the button down for a few seconds before releasing it. Once the Lexmark printer has powered on, the installed cartridges will begin to move back and forth for a few minutes.
2- Raise the Lexmark printer cover up towards you. Doing this will give you instant access to the inside components of the Lexmark printer. Lift the cartridge release lever and remove any installed ink cartridges. Be careful when doing this because the ink may leak out. It's best to have a disposable bag or paper towel near you when performing these steps
3- Remove the plastic from the brand new cartridges by carefully cutting them open with scissors or tearing along the perforated edges. Once you have removed the plastic, there's a yellow tag located near the bottom of the ink cartridge. Take this tag off only when you're ready to insert the ink cartridges into the slots.
4- Tear the yellow tag from the ink cartridges and place them into their corresponding slots. Each one will be easily identified by its color. The cartridge release lever will have the same color as the ink cartridge. If you mistakenly place the cartridges in the wrong slot, then you'll risk having your Lexmark printer stop working properly.
5- Press the ink cartridges into the slots and listen for a clicking noise after the insertion. Although you will need to firmly place the ink cartridges into the available slots, it still needs to be done gently. Close the Lexmark printer cover when you’ve completed the previous steps. Wait a few minutes for the Lexmark printer to recognize that you have inserted brand new ink cartridges. After a few seconds, it will go through some diagnostic steps to make sure the ink cartridges were correctly inserted.
6- Print a test page on your Lexmark printer. This will help you to determine if the ink cartridges are properly working. You can view the newly printed images and text after the Lexmark printer has finished printing. Get rid of your used ink cartridges by throwing them away or sending them to an online store that accepts empty ink cartridges.
Make sure there is nothing covering the jets on the cartridge. Also how long has it been laying around? it might have dried out, and/or expired. On new printers the cartridges have expirations and it will not use them after a certain amount of time. Also try a printer self cleaning and see if that does anything. If none of that works, it might be the printer.
Perhaps the CMY color heads need alignment. If you have not already done so, run a head alignment from the driver maintenance section. It will print out a page containing several lines and text, and request you select the closest-aligned images. After this is done, do another image print to check for improvements. Normally, the printer uses the black cartridge for text and the CMY inks for images (even for black on photo and specialty paper). So when you are printing normal text pages on plain paper, only the black ink is used. A good check for this would be to print a normal text page, but select photo paper in the driver to trick the printer into using the CMY inks to make a substitute black text page. If this looks ok, then you are having issues other than cartridge alignment.