Question about HP OfficeJet 7410 All-In-One InkJet Printer

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Need more help

Thank you for your help. I did find that the circuit board has a hole in it. You said to fix it - how do I do that???


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  • kdboca Nov 07, 2008

    I had the same problem. A chat with HP told me I had the upgrade option for 269.99 or the repair option for 359.99 but I didnt like that. Saw your posting of serial numbers and chatted with HP again cuz my printer matches these serial numbers. I have a new 7410 on its way becuz of your posting. I suspect the incentives to sell for these tech support agents sometimes gets in the way of solving our problems (I'm being kind! I hate being screwed over so someone else can make a buck.).

  • dmotley37 Dec 05, 2008

    yes my 7410 has a hole in the circuit board also an also would like a fix or a part or where to get a part. thanks very much. any help would be great
    thanks wes

  • albialc123 May 20, 2009

    I have same problem on Office Jet 7210 All-In-One. X Spring in Print Cartridge Carriage is broken (does not stay in place)!


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HP has extended the warranty for some of these printers like the 7410. It's worth giving them a call. They just replaced mine without charge.

Have your serial number ready when you call HP. (800) 474-6836
Tell them you have a "broken carriage shute and print cartridge rejection".

Hope that helps.

Posted on May 06, 2008

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I have the same issue with a broken carriage shute and so called HP. I was told the extended warranty does not apply to all 7410 but only ones with certain serial numbers. My serial numbers did not match their instructions and so my unit is not covered even though it is a 7410. Repairing would cost $360, which of course is basically the cost of a new printer.
Makes no sense to me but anyway, I asked the tech person to send me the specs regarding which serial numbers are covered and here is what he sent:

Locate the serial number on the printer. Through December 31, 2008, if the third and fourth digit of the serial number is 55, 56, 57, 58, 59, 5A, 5B, 5C, 61, 62, 62, 64, 65, 66, 67, 68, 69, or 6A, you will receive a replacement unit and free Extended Support and Service Warranty.

    If the printer is no longer under warranty and the third and fourth digits of the serial number are not listed above, the printer requires service.

Posted on May 07, 2008

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Carriage door malfunction

There is a little sensor that goes back to the mother board that says the door is closed. This sensor may be malfunctioning because: the sensor itself is broken, or the mother board in the printer is not receiving the pulse. The wire that goes from the sensor to the mother board may be broken or pinched. You can contact to find out what part you may need.
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Also you can look to see if debris is caught in the sensor area. Use a flashlight and dust sensor off.

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Circuit board

HP has extended the warranty for some of these printers like the 7410. I'm not sure about the 7310. But it's worth giving them a call.

Have your serial number ready when you call HP. (800) 474-6836
Tell them you have a broken carriage shute and print cartridge rejection.

Hope that helps.

Apr 30, 2008 | HP OfficeJet 7410 All-In-One InkJet...

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7310 office jet all in one - black ink problem

You are right about the "extended paper clip".

Here's what I found when this happend on my two 7410's. Take a look at where the ink cartridge slides into it's holder. Shine a flashlight on the circuit board at the rear. You will no doubt find it has a puncture in it that breaks the little tracer wires on the board. The culpret is the tension spring arm. It likely has come off it's base support and when that happens, and you install a new cartridge, the cartridge will push the tip of the tension wire g right into the circuit board. After you fix the circuit board, apply some silicone glue to the spring base mount to hold it in place. I hope I can find the part and remove and replace it easily. That I haven't done yet.

Mar 31, 2008 | HP OfficeJet 7410 All-In-One InkJet...

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Stops printing after about 1/2 inch, then shoots the page out!

maybe encoder strip stained with ink or defective clutchgear or defective encoder disc or defective printhead
circuit board...

There are many reasons which cant be fixed that easy. Sorry!

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