Question about HP OfficeJet 7410 All-In-One InkJet Printer

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Need more help

Thank you for your help. I did find that the circuit board has a hole in it. You said to fix it - how do I do that???

Helen

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  • kdboca Nov 07, 2008

    I had the same problem. A chat with HP told me I had the upgrade option for 269.99 or the repair option for 359.99 but I didnt like that. Saw your posting of serial numbers and chatted with HP again cuz my printer matches these serial numbers. I have a new 7410 on its way becuz of your posting. I suspect the incentives to sell for these tech support agents sometimes gets in the way of solving our problems (I'm being kind! I hate being screwed over so someone else can make a buck.).

  • dmotley37 Dec 05, 2008

    yes my 7410 has a hole in the circuit board also an also would like a fix or a part or where to get a part. thanks very much. any help would be great
    thanks wes


  • albialc123 May 20, 2009

    I have same problem on Office Jet 7210 All-In-One. X Spring in Print Cartridge Carriage is broken (does not stay in place)!

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Helen,

HP has extended the warranty for some of these printers like the 7410. It's worth giving them a call. They just replaced mine without charge.

Have your serial number ready when you call HP. (800) 474-6836
Tell them you have a "broken carriage shute and print cartridge rejection".

Hope that helps.

Posted on May 06, 2008

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I have the same issue with a broken carriage shute and so called HP. I was told the extended warranty does not apply to all 7410 but only ones with certain serial numbers. My serial numbers did not match their instructions and so my unit is not covered even though it is a 7410. Repairing would cost $360, which of course is basically the cost of a new printer.
Makes no sense to me but anyway, I asked the tech person to send me the specs regarding which serial numbers are covered and here is what he sent:

Locate the serial number on the printer. Through December 31, 2008, if the third and fourth digit of the serial number is 55, 56, 57, 58, 59, 5A, 5B, 5C, 61, 62, 62, 64, 65, 66, 67, 68, 69, or 6A, you will receive a replacement unit and free Extended Support and Service Warranty.

    If the printer is no longer under warranty and the third and fourth digits of the serial number are not listed above, the printer requires service.

Posted on May 07, 2008

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Have your serial number ready when you call HP. (800) 474-6836
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