Question about HP OfficeJet 7410 All-In-One InkJet Printer
Thank you for your help. I did find that the circuit board has a hole in it. You said to fix it - how do I do that???
HP has extended the warranty for some of these printers like the 7410. It's worth giving them a call. They just replaced mine without charge.
Have your serial number ready when you call HP. (800) 474-6836
Tell them you have a "broken carriage shute and print cartridge rejection".
Hope that helps.
Posted on May 06, 2008
I have the same issue with a broken carriage shute and so called HP. I was told the extended warranty does not apply to all 7410 but only ones with certain serial numbers. My serial numbers did not match their instructions and so my unit is not covered even though it is a 7410. Repairing would cost $360, which of course is basically the cost of a new printer.
Makes no sense to me but anyway, I asked the tech person to send me the specs regarding which serial numbers are covered and here is what he sent:
Locate the serial number on the printer. Through December 31, 2008, if the third and fourth digit of the serial number is 55, 56, 57, 58, 59, 5A, 5B, 5C, 61, 62, 62, 64, 65, 66, 67, 68, 69, or 6A, you will receive a replacement unit and free Extended Support and Service Warranty.
Posted on May 07, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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