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Have an Epson Stylus DX5000 all-in-one printer/scanner/photocopier. Print quality has become very bad with lots of horizontal white bands. Have run the head-cleaning 7 times now (using masses of ink)& replaced all the ink cartridges & changed the paper but it is still exactly the same. Any ideas would be much appreciated. Thanks Helen

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For starters, don't run any more head cleans - too many can cause problems as well as waste lots of ink. Get some Windex (glass cleaner) or if not sold in your area, get a 5% solution iof Ammonia (sold in many countries as latest Cillit Bang - also, like here is Spain, as Viakal) Get the printhead (containing the cartridges) into the Change Cartridge position. Then remove power supply - meaning remove lead or unplug - DO NOT simply switch printer off. Make a two or 4 layer (of linen - like sheeting) pad, about 4" long and around 2" wide after folding. Soak with the Ammonia solution. Slide under the printhead. Reason for removing power supply is when that is done, you can slide head side to side easily. Leave pad under the printhead for at least an hour. Remove the pad. Reconnect the power and switch on. Printer will now perform a clean and should set up ready to print as normal.. Try a nozzle check - you go into Control Panel on computer, double-click on the Printer icon, then select printer, right click and select properties. Check through settings tabbed pages until you find Print Test Page first and try that. Otherwise, go to the settings page and find the Maintenance Tabbed page, where you can select the Head Cleaning and Nozzle Check facilities. Hope full the nozzle check will show a full printout. If unlucky, just repeat the pad routine - and perhaps leave overnight.

Posted on Jun 05, 2009

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If you left your printer without use fos two weeks or more, the print head have stuffiness. Yu will have to use an authorized service to fix or replace it.

Posted on May 02, 2008

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