I had this issue for a whole week after I just got it, and then finally it worked! here's what i did: i left the player connected to its charger for a long time even though the battery charge wasn't showing. i downloaded the content manager for my player's model from the sony website. i restarted my computer and took out the player. then i initiated the content manager and plugged in the player again and held down the reset button with a nail until it came on and connected to my computer. only now, it's been saying "connecting USB" for five minutes, but it's something...
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How Do I Fix My Sony MP3 Player That Froze & Won't Turn On?
Sony Walkman MP3 players, like most MP3 players, can occasionally freeze up and stop working properly. Fortunately, there are two simple ways of resetting the Walkman system. The first method takes only 10 to 15 seconds to complete and is an effective way to troubleshoot most technical problems you may have with your Walkman. The second method, unfortunately, may take several hours; it requires you to allow the battery to drain completely. Whatever the problem is that's causing your MP3 player to freeze, one or both of these methods should clear it up.
Things You'll Need:
* Paperclip * Walkman MP3 player charger
Straighten the paperclip and set it aside for now. Locate the reset button on your Sony MP3 player. On most models, it can be found near the volume control mechanism. Insert the end of the paperclip into the reset button and hold it down for three to five seconds. When the screen flickers, you'll know that the MP3 player's system has been reset. Remove the paperclip and wait for the system to reboot.
Turn on your MP3 player. Let the battery's life deplete. Since the system is frozen and no music is being played, this will take longer than usual. Check that the battery is completely depleted. Sometimes the screen just goes dark during this process, but the battery is not actually drained. You can check this by pushing buttons or trying to power up the system. Connect your MP3 player to its charger and plug it in to a power source. Allow the MP3 player to fully recharge.
Power on the MP3 player. The system should be operating normally again.
hi mine freezes too when i try to open my photos on the walkman. but mine did work using the reset button, you might want to return it if you have receipt, if not you still got 1 year warranty with sony.you can also try connecting the player to the computer to see if it turns on and charges. thanx