Question about Microsoft Xbox 360 Console

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Picture but no sound

My Xbox has sound but no picture i tried everything even bought new cables it didn't work

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  • Tom Kilroy
    Tom Kilroy May 11, 2010

    First, have you ever had picture before?

    What cables are you using... (AV yellow white and red, HDMI, or YPbPr red green and blue?)

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Your tv might have a short

Posted on May 13, 2008

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since you just bought your console,try going back to the store where you bought it and have it replaced, because for the repalcement of the cable if you call xbox support,it will take 8-12business days for toureceive it and 2-3weeks for the turn around time of the repair for the xbox.

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I'm almost positive the problem is the audio cable. If everything else is working fine, you'll need to replace the audio/video cables. I've had that problem and I just bought the new cables and it worked like a beaut!
Still need help? Let me know!
Olivia~*

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1 Answer

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Have you looked at the side of the cable and made sure that the switch is set correctly? you have to select either HDTV of AV I believe. If that isn't the problem, try hooking it up through a different input on your television. I don't think it's your xbox because with any hardware failure, you would get the RRoD (red ring of death). I would definitely troubleshoot the TV. Try to hook up a regular DVD player in the input that your xbox is in and see if it works.

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perhaps the xbox is causing the tvs to malfunction. i would get a new one. remember that xbox is giving everyone a 3 year extended warranty on the xbox 360

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