Question about Casio Exilim EX-V7 Digital Camera

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Camera stabiliser not available

When power on ,the above error message comes and camera could not be used at all

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  • harib May 02, 2008

    pl email me if this problem can be solved by downloading suitable software from home or should be taken to service center.



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Here is what I have found in Casio website: (

Q23. What should I do when the error message "Camera Stabilizer is not available." appears? camera stabiliser not available - spacer.gif A23. Turn the camera off and then back on again. If the same message appears after you turn power back on, contact a CASIO service center or your original retailer.

Posted on May 02, 2008


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When the camera is on it shows a mesage a mesage on screen that the camera stablizer is not available.

The manual is very simple in this case, it says:
The Camera Shake unit may be malfunctioning. If the same message appears after you turn power back on, contact your retailer or a Casio service centre.
So if you need the stabilisation (low shutter speeds, you have to go to the repair shop, to let it fix.
Try switching off the camera, remove the battery for a few minutes and then place the battery back.
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I don't know that I can help you fix it, but I can try. Here are my thoughts... Check the battery first. If it's like a normal battery, like AA or AAA batteries, replace them and try turning it on.
If it's a flat lithium battery that you recharge using a power cord that plugs into the camera, you might want to buy a new one. Charge it fully over night and try powering the camera up in the morning.
You never mentioned what the error message was! So I can't help you there.
Next, you might try connecting the camera to your computer and see if it comes up. Also, check with Panasonic and see if there's a way to reset your camera. Maybe there's a way to do a software reset. Also check to see that there isn't a downloadable software upgrade or patch available. Lastly, you may want to consider Panasonic customer support/technical support, they may be able to better help you diagnose the issue with your camera.
I have a Lumix too. I have an DMC LZ10, my daughter has a DMC TZ3. They're similar in many ways, and yet they're different in many too. Mine uses AA batteries, hers uses a flat lithium rechargeable that uses a power cord. The internal software is pretty much the same (sort of). Enough so that I can work the settings on hers without having to reference the manual.
As a computer tech, my first impressions are that you're having either power issues, or software issues. Eliminate the variables. Start with power and work your way out from there. If it behaves the same with any battery, you've eliminated the power issue. Now it's software. Simple enough?

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1 Answer

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Generally the camera should be ok after your turn it on and off again. The error you are getting is because either the OIS has malfunctioned or is stuck.

I think you might need to take it to Panasonic since the camera is still new and you are sure that you did not bang it or dropped it.
But Before that, I suggest that you take out its memory stick, the battery etc and keep the camera like that for about 15 minutes. Then only reinsert the battery (fully Charged) and try to power on.

Try a little tap ( but not too hard) on the side of the camera....this might realign if the OIS has got misaligned. If you are lucky, you might not need to go to Panasonic.

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