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Have installed the printer( epsom stylus photo 830u on windows xp) and related software when you send a print it just sits in the job que and won't print.The printer is plugged into a usb port which does work. Any suggestions ? Please e-mail back to cbaxter@plasplugs.com Regards Cheryl

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Hi Cheryl,
It's a common mistake to connect the USB cable to your pc
before installing the software. If thats the case, it's probably
the reason why it will not print.

In the past, I have had to disconnect the usb cable, un-install the
the software (sometimes the un-install software is on the CD)
then re-install the software/driver, then when the install software
prompts, plug in the usb.. Or if it does not prompt you to connect
the usb, do so at the end of the software/driver installation. That
is, after you have booted the pc.
Rgds,
dave

Posted on May 02, 2008

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