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I have a Whirlpool side by side refrigerator with a new ice maker. The ice maker works fine but will not drop the ice. If I cycle the arm off/on (up/down) then it dumps the ice a few minutes later. Otherwise, the ice just sits in the tray. The ice maker is Whirlpool #4317943. Any suggestions on why it won't drop the ice or what to test?

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  • gregcicc May 07, 2008

    Thanks for trying. I checked the temp and it was 5 degrees. I lowered it to zero but it didn't help. The vendor is shipping a new ice maker. I appreciate your taking the time to try to help.

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Humm thats a good one, but I will try to help you out. First off you say the icemaker is new, so does that mean you bought the icemaker and installed it on the refrigerator. Or is the refrigerator new and it has an icemaker. If you installed the icemaker new on an older refrigerator you can have a few problems. Most likely the freezer is not getting cold enough for the icemaker to cycle on its own. Especially if you are peaking in every few minutes like I would be doing. The icemaker will start a new cycle when the temperatur hits 0 degrees. If the freezer is only getting to 5 degrees the icemaker will not cycle. In that case the problem would be with the refrigerator not the icemaker. If the freezer is getting to 0 degrees then you may want to take that icemaker back and get a replacement. Good luck and I hope I helped. mca0824@aol.com

Posted on May 02, 2008

  • Michael Anderson May 08, 2008

    Hi again gregcicc,

    If the icemake solves your problem I would hope you give me a higher than 50% rating. I would think a fixya would have been closer. Well thats what I get for helping, a failling grade.

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