Question about Dell Photo 964 All-In-One InkJet Printer

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Downlaoding scan applications

I'm trying to use my scanner and it says it needs to download scan applications from my computer . Then it says it cannot retrieve scan application lists and it won't scan anything. Any ideas?

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  • 1BigTim Jun 17, 2008

    i click the button for it to scan then iu press scan to and it says downloading applications lists then it take 3 min to tell me that it cant find the list then nothing else happens

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Try reinstalling the software. It is available at :
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=PRN_PHT_964&os=WW1&osl=en&catid=&impid=

Hope this helps

Thanks for reading!

Posted on May 02, 2008

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If you haven't given up on your Dell AIO 966 yet (today I almost did, in fact I placed an order for a new printer today, and I think I might cancel it if this works) -- try this. See if it works for you too. It's a kludge but it might help.
Get the printer's IP address (print the network settings page or whatever). Browse to that address in your web browser (that is, if your printer is at 192.168.0.101, go to http://192.168.0.101 in Internet Explorer or Firefox or whatever browser you use). Click on "Configuration," then "Scan to Network Host Management." Check the box for "Delete all hosts" and click on the "Delete" button. Wait for it to finish doing its thing, then go to the printer, power it off, wait a few seconds, and power it back on. Wait a minute or two for your PC to find the printer and connect to it again, then try your scan.
If yours behaves like mine, it will scan now. Now, that would just prove to me that the issue is with the darn firmware in the printer -- and Dell should fix it, even if the printer is discontinued. They've heard us griping for years, they should fix it!

Posted on Sep 02, 2012

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