Question about Hitachi 50V500 50 in. HD-Ready LCD Television
Hello. I have a 60v500 model, but i am having the same blue ghost problem. I read your post and was very shocked when the people i dealt with at that number were very rude to me. The basically said too bad so sad, and could give me a number to get a local dealer to replace it. The said absolutly under no circumstances would hitachi pay for the part. could you give me a hand and tell me what i did wrong. thanks
It's really sad that Hitachi has resorted to not taking care of it's customer's anymore regarding the obvious light engine DEFECT! Several of us on fixya dealt with Hitachi's customer relations department, got a new light engine and our set is like brand new. I personally sent out over 80 suggestions related to this problem. I have to believe that they've stopped due to the number of us that have had problems and the $$ it's cost them...too bad! Make a product that last like they use to! This is our second Hitachi TV and it will be our last. They did send a new light engine and it fixed our set which looks great...for now. Having said that, there are too many other, reputable companies to go with that will take care of the customer long after the sale.
We just bought a 42" Samsung for our master bedroom and we were sure to get the 4 year extended warranty. In the past, we would have never considered getting the extended warranty because things lasted. Not anymore!
I'm certainly not one of the "conspiracy theory" types but one would have to wonder. Over the past 10 years, my husband and I have bought 2 Hitachi sets that cost around $8000 total. Do they now have a "short shelf live" so to speak to keep us buying a new set every 3-4 years?? I have a friend that has a 25" Sanyo that she bought at Kmart 10 years ago and it's still going strong. Makes you wonder...hummmm!
Posted on May 06, 2008
All I can say - I went through the same frustration and decided never to buy any Hitachi products again.
Posted on May 05, 2008
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