I have two lines 3 vonage connections. For one connection product is uniden 1869 which is working fine, other two connections have vtech devices. These are not working. Lights are there. Voice is cracking very badly , i can not hear anything, sometimes handset goes to searching mode
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I'm not familar with the Vtech but I would suspect that all 4 units work off of the answering machine base. It sounds like it is seeing a dial tone.
Take a working phones like the wall phone, if it is easily removed, and use a known good connecting cable between the good wall phone and the jack that the Vtech is plugged into.
If that works, take the connecting cable loose and replace it with the Vtech connecting cable. If that works check the jack on the Vtech for crossed wire. If non found, connect it to the jack the wall phone was plugged into. If this doesn't provide satisfaction, let me know exactly what you did and what happened and we will go from there.
If you have a regular phone, then connect it directly to the Vonage phone router. Be sure and connect to the correct port on the router (mine has 2 ports, and I use both, but a single line subscriber would only hook to Line 1). See if you get a dial tone with the standard phone hooked up (we are testing that the Vonage is good.first, then we'll deal with the Uniden phone.). If not, what do the light's indicate on the Vonage router? Have you subscribed to Vonage? Do you have a cable between your router and the Vonage router?
Reply back back what you find and I can help you more.
With choppy audio and one-way audio, either party on the call hears the audio breaking up, or no audio at all. Dropped audio is when a call is in session and both parties are unable to hear each other.
From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes. From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes.
Ensure that your Vonage device is at least four feet away from any other device.
Ensure your Vonage device is in a well ventilated area to keep from overheating.
Ensure no file sharing, P2P applications, or large downloads are running while you are using the phone. These activities can use up most of your bandwidth, leaving little left for your calls.
Connect your Vonage device directly to your cable / DSL modem, if it is not already. If this helps the audio quality, then the problem is occurring between the Vonage device and modem.
If your Vonage device connects to another router and not directly to your cable / DSL modem, try disabling any firewalls or SPI (Stateful Packet Inspection) on that router. Click here to learn about firewalls and SPI.
If you wish not to disable your firewall, then you can port forward the Vonage traffic to the adapter. Click here to learn about port forwarding.
Wireless Routers and Cordless phones — If you have a wireless router and a cordless phone:
Ensure all wireless devices and cordless phone bases are at least four feet away from each other.
Ensure the land line has been disconnected in the Demarc box. Ensure the land line has been disconnected in the Demarc box.
Ensure there are no more than five phones connected through the house wiring. The signal fades as more phones are connected to house wiring.
Test with one phone directly connected to your Vonage device. If this fixes the issue, there may be a problem with your house wiring.
If you have made it through this checklist and you are still experiencing an audio problem, our first class customer service is available to assist you. Please have handy your account ID, phone number, name of your internet service provider (ISP), and model numbers for your Vonage device and any other devices in your network.
hi not sure if this problem is still there, with that device u may have to try a mac clone. have everything set up properly, and on the computer connected to the vonage go to the cmd prompt, enter 'getmac' and it will give u a mac address or try ipconfig/all and write down the mac address fro example it will say 00:12:3e:8d:ca:01 so write that down, then open an internet explorer page and empty everything from the address bar and type in 192.168.15.1, then a screen will pop up asking for a username and password., this is the settings interface page. router is both. then go to advanced set up, then ethernet options then u will see something about a mac clone. selct that the enter in the mac id u wrote down earlier than apply, now restart the whole system modem and vonage, then turn modem first wait for lights than vonage and wait for vonages power lights be solid green. then it should work.
it may not work in broadband is inactive or not enough speed to work sufficently. try that first :)
I successfully reset Radio Shack (Uniden) 5561 handset by reconnecting the battery while holding the '*' and '#' key, then press the right upper soft key near the LCD window. The display will indicate "EEPROM/RAM cleared!!" and will return the handset to the factory default condition - looking for a base to register to.
Mine turned out to be not getting power from the surge protector. Plugged it into the wall and it worked again. If the power light is off to the base station it is not getting power and won't connect. I know this is a duh, but I missed it. Probably not what is wrong with yours.