Question about Hitachi 55HDS69 55 in. Plasma Television
I have a Hitachi model number 55HDS69 plasma tv. Today when my wife turned it on, the picture froze and turned black. Now I have only audio and no video no matter input I am on.
You trow away you're tv and you buy a new one ok
Posted on May 14, 2008
I had the exact same problem.
Since my TV was out of warranty by about 6 months, I called Hitachi at 1-800-hitachi. Their hours are:
The person who authorized Hitachi paying for my parts was Keith, but I called back and spoke with an equally helpful person afterward. I was impressed with the customer service. I told them that I had chosen Hitachi over other brands because I believed in the product, but I was frustrated with my expensive plasma failing so soon out of warranty. I also shared with them that I was seeing several other people on this forum experiencing the same problem. They agreed to pay for parts and I would pay for labor.
My local repair shop charged me $199.95 total for labor, which wasn't too bad. It took longer than I had hoped to get the part, over a week, and a couple more days to do the repairs, so that was a little frustrating. The TV is working great now, and I am happy with the outcome (I'd be happier if it hadn't failed at all, but overall I thought the handling was fair).
Good luck! Let me know how it goes.
Posted on May 25, 2009
I think is your X-SUS PWB and Y-SUS PWB.
Call to Hitachi service to ask for these parts.
Posted on Dec 30, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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