Question about SanDisk Sansa e260 MP3 Player

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Black screen and blue ring

And not recognised by my windows vista , it keep saying in the device manager tango portable device and no driver for it

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Http://www.sandisk.com/DriverDownload/driverList.asp

Enter model number and choose OS - Vista

Posted on May 23, 2008

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When i plug my Nextar MA797 20 mp3 player into my computer my computer keeps saying that the usb device has malfunctioned or windows does not recognize it but it worked fine before.How can i fix this or...


Check and refresh the drivers in Windows, for a Portable Device.
1 - Connect your player to the PC
2 - Check under Device Manager
-> 1. Right-click My Computer, and select Manage.
NOTE: The player should show up on the Device Manager's right pane as:
1. USB Mass storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode.)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh or reinstall the drivers.
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes. The computer should pick the player and try to reinstall the drivers. *** See again step 1 and 2. See this guys tip for an explanation of MTP and MSC Solve your MP3 Player Connection Problem.

Jan 12, 2010 | MP3 & Digital Media Players

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Blue ring of death


Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
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Jul 05, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Zen Plus V - No Power, No Recognition from any source


I would think that their is a firmware update that can fix that....i would check out this article...very useful tips for future incidents as well.

Jun 25, 2008 | Creative Labs Zen Touch MP3 Player

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Creative Zen Touch firmware problem


Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

Now for the fun stuff:

Sounds like the same problem I've resolved several times in the past on here.

1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.

And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

Mar 15, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative Zen Microphoto Code 10 on Windows Vista


go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix

Feb 04, 2008 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Ipod nano black 8gb


Windows xp driver is corrupt
· go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

· Also told Microsoft hotfix causes this problem try uninstalling the last hotfix

Dec 31, 2007 | Apple iPod MP3 Player

1 Answer

The Screen Stays black and the ring turns blue and thats it


Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.





Best of Luck.

Oct 15, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

No Portal device opens


What may be wrong, is that OS has stopped recognising your MP3 Player as a USB drive, which stops programs acknowledging your MP3 players existence. A solution for windows (98 upwards I believe), is to go to your Device Manager (Look in the Control Panel, and look for Device Manager or Hardware, depending on your windows version). Make sure your MP3 player is plugged in. This is important, it must be plugged in. Now look under the category 'Portable Devices', and you should see the name of your mp3 player there. Right click it, and select 'Uninstall' from the drop down menu. Confirm that you want too remove the driver. After removing them, windows should then recognise your mp3 player is plugged in, but has no drivers, so it'll go and look for some drivers. At this point, if your CD came with any drivers for your MP3 player, follow the instruction too install them. If this solution works, and the problem happens again, just repeat these instructions, and it may fix it again.

Jul 26, 2007 | Samsung Yepp YP-T9 Digital Media Player

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