Question about Creative Labs ZEN V Plus MP3 Player
I have been using the Zen V Plus to listen to audiobooks in the car that I downloaded from my local library and it works great (except for a little hassle in setting bookmarks). However, when I went to download a new book last week, I forgot to obtain the digital rights in Windows Media Player (11) before I started transferring the file to the Zen. I remembered almost immediately and tried to cancel the transfer but since then, I haven't been able to transfer that book or any others that I downloaded. I have tried the following:
1) Run the Recovery Tool. It goes through the motions even though my player is already at 1.32.01, which is the latest version of the firmware, but doesn't help.
2) Run all of the options from Recovery mode, including "Clean", "Format" and Re-install Firmware. After I did the Format, I did verify that I could transfer my music files back on to the Zen but still no luck with the audiobook files.
3) Contacted Creative Support. Basically, they just told me to do options 1 and 2 and then said I need to send it in.
However, before I send it in, I think if I can just get the firmware to truly be replaced (i.e. deleted and re-installed), this problem will go away. The reason I say that is that when I tried to download my first book after getting the player in December 2007, I didn't know about the digital rights step in Windows Media Player and naturally the file didn't transfer. I then tried the Recovery Tool and since the version of the firmware that came with the player was old, it upgraded to the latest version (1.32.01) and that allowed me to transfer the audiobook after I had obtained the rights for it. That is why I think if I can just find a way to actually delete and/or replace the firmware, I'll be okay, but as long as the version on my player is at the latest level, I think I'm stuck. Is there any way to force an old version of the firmware on the player, just so that I can then upgrade it again to the latest version.
I'd rather not send it in for service since a) I've heard they charge you a fee, even if it is under warranty and b) they may not find the same problem I'm having or even understand my problem, since it probably has to do with the specific digital rights associated with my library's files and my computer.
Thanks in advance!
Once firmware has been upgraded, you cannot go back to an older version. Sry. Send it in - you'll be fine. The only thing that anyone can ever do to cause irreversible damage to an Mp3 player (besides physcially damaging it) is to interrupt it somehow during a transfer. This is the #1 reason for mp3 player failure.
Posted on May 30, 2008
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Posted on Jan 02, 2017
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