Question about Creative Labs ZEN V Plus MP3 Player

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Transferring NetLibrary files to Zen V Plus player

I have been using the Zen V Plus to listen to audiobooks in the car that I downloaded from my local library and it works great (except for a little hassle in setting bookmarks). However, when I went to download a new book last week, I forgot to obtain the digital rights in Windows Media Player (11) before I started transferring the file to the Zen. I remembered almost immediately and tried to cancel the transfer but since then, I haven't been able to transfer that book or any others that I downloaded. I have tried the following:
1) Run the Recovery Tool. It goes through the motions even though my player is already at 1.32.01, which is the latest version of the firmware, but doesn't help.
2) Run all of the options from Recovery mode, including "Clean", "Format" and Re-install Firmware. After I did the Format, I did verify that I could transfer my music files back on to the Zen but still no luck with the audiobook files.
3) Contacted Creative Support. Basically, they just told me to do options 1 and 2 and then said I need to send it in.

However, before I send it in, I think if I can just get the firmware to truly be replaced (i.e. deleted and re-installed), this problem will go away. The reason I say that is that when I tried to download my first book after getting the player in December 2007, I didn't know about the digital rights step in Windows Media Player and naturally the file didn't transfer. I then tried the Recovery Tool and since the version of the firmware that came with the player was old, it upgraded to the latest version (1.32.01) and that allowed me to transfer the audiobook after I had obtained the rights for it. That is why I think if I can just find a way to actually delete and/or replace the firmware, I'll be okay, but as long as the version on my player is at the latest level, I think I'm stuck. Is there any way to force an old version of the firmware on the player, just so that I can then upgrade it again to the latest version.

I'd rather not send it in for service since a) I've heard they charge you a fee, even if it is under warranty and b) they may not find the same problem I'm having or even understand my problem, since it probably has to do with the specific digital rights associated with my library's files and my computer.

Thanks in advance!

Eric

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Once firmware has been upgraded, you cannot go back to an older version. Sry. Send it in - you'll be fine. The only thing that anyone can ever do to cause irreversible damage to an Mp3 player (besides physcially damaging it) is to interrupt it somehow during a transfer. This is the #1 reason for mp3 player failure.

Posted on May 30, 2008

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You might be trying to play a DRM protected MP3 audiobook.Try to get the non DRM version so that it can be played on all devices other than the one the book has been bought on.

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I report a solution from Portable player FAQ, let me know if it works:
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I have a Philips GOgear SA5285 and I can load the audible audiobooks and they go to the audiobook file but when I load my library books from Netlibrary.com they load as songs and do not have book marks, so...


If you are a newbie, and you primarily want the mp3 player for audiobooks, then go ahead and take this player back to the store - I'll tell you why:
The deal between Audible and Philips fell through before the latest series of GoGear's was released. Therefore, even though the player has an Audible folder, it will not properly play Audible audiobook files. Sad, but true.

Your post reminds me that I need to write a Consumer Watch article on mp3 players that claim to play audiobooks - 90% of them will not easily allow you to play audiobooks - you will have to jump through hoops.

If you still want to try, here is what you want to do:
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Sound like a lot of work? You betcherbottom dollar it's a lot of work. This particular mp3 player is not the best for audiobooks.

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1 Answer

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I use a Creative Zen V Plus, but have a similar problem.

First, an explanation: the issue is probably with the timecode in the audio track. This can happen when the audio file is created on a computer. The audiobook was likely "ripped" to a file from the original audiobook CD, and your player may not like the format the file is in. The best solution in this case is to recreate the audio files yourself. First remove all of the files from your Sansa for that particular book. Then use CD-burning software on your computer to create an audio CD (not a data CD!) from the files you got from the library. Finally, use the software that came with your Sansa to transfer the audio CD back to your Sansa. This way you know you are getting a correct format on your player.

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Step 1:
The Zen V Plus is an MP3 player that can play music and videos; you can also view pictures and listen to FM radio. Often, MP3 devices require upgrades. Firmware upgrades to the Zen V Plus fix bugs and sometimes upgrade the user interface, which can enhance your user experience and correct problems. You can upgrade your Creative Zen V Plus to version 1.32.01 through the Creative website.

Open your web browser and navigate the Zen V Plus support page (See Below). Click here > h Click "Download" under "Firmware" and choose to "Save" it to your computer. Connect your Zen to the computer using the Zen USB cable. Double-click the file that was downloaded to your computer to start the installation process. Agree to the terms and wait for the files to be transferred and installed onto your Zen.
http://support.creative.com/downloads/welcome.aspx?nDriverType=4 - type_4

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