I purchased a new computer and and I don't have the Maxtor One Touch 4 Plus instalation disk. I now cannot retrieve my files on the Maxtor hard drive. Do you have a replacement installation disk?
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Ckick on Maxtor External Drives then click on One Touch 4 Family.
Click on download Software link below the name of the version you have One Touch 4/Mini/Plus and the software will download. You can just install it or you can save a copy to burn to disk and then intall from the saved copy.
Remove the hard drive from the Maxtor case, purchase an USB hard drive adapter case, and install the hard drive inside this case. Then you can connect this to the computer's USB port and if the hard drive is OK then this computer will detect it as an external USB hard drive, then you can open the folders and files and back them up.
I've had to use it many times in the past but in this case you need to plug that drive into another system as an external drive or slave drive and run the software from there. It will rebuild the drive and hopefully recover the files.
After you get back your files, you can then format the drive and reinstall your system.
Check the disk management MMC - it's likely that you have another drive letter that is conflicting with the Maxtor. 1. Right Click on the Computer Icon (or in the menu), 2. click on Managment, 3. look for Disk Management(on the left side) and click on that. 4. This will show you all the installed HD's that you have.
Your main HD is probably called Disk 0. IF there are any other HD's listed they will probably be labled "removeable", if it doesn't have a drive letter assigned to it do the following:
1. Right click on the Disk (X) that does not have a drive letter. (it should be a "Removable Drive") 2. Select Change drive letter and Paths. 3. Choose a drive letter from the list that is not used, I suggest W or Z just to be sure. 4. After you do that it should come up in My Computer as an available drive.
IF the External Drive is not listed then you need to change the USB port or try it on another PC to see if it works there.
the light is an instant backup button, you need to have the maxtor softwre installed, but when set up correctly the hard drive will create an updated backup of your mac's hd whenever the button is pressed.